Job overview

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! 
 
We are pleased to offer an exciting permanent, part time opportunity for a Band 3 Administrative Officer to join our supportive and collaborative team.
 
Hours: 22.5 hours per week
Working pattern: Tuesday, Wednesday and Thursday (possible flexibility on this working pattern).
 
This role plays an important part in supporting our clinical teams by helping to manage daily incoming referrals. You will support the day to day coordination of referrals, prioritising urgent and non-urgent cases, and ensuring information is accurately recorded and communicated.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers
  
Communicate appointment related information with patients, carers and other health professionals, you will help ensure referrals are processed safely, efficiently and in line with service priorities.
 
Make effective use of resources and reduce duplication.
 
Highlighting any urgent needs to the appropriate clinical services as required.

Candidates who have previously applied for this role need not apply again
 
Please note: unfortunately, we are unable to offer visa sponsorship for this administrative role.

Main duties of the job

•    Receive and manage telephone calls from patients, carers and healthcare professionals in a professional and compassionate manner
•    Process new referrals, ensuring information is complete and accurately recorded 
•    Book clinics and appointments, update waiting lists and communicate appointment details clearly and sensitively
•    Support the identification and escalation of urgent needs to the appropriate clinical teams
•    Assist with the local resolution of queries or concerns, following CLCH policies and procedures, including complaints handling
•    Communicate effectively using telephone, email, written and face to face methods, in line with customer care standards
•    Manage incoming and outgoing mail and undertake general administrative tasks, including scanning, filing and document management
•    Use relevant IT systems to enter, retrieve and maintain patient and service data in a timely and accurate manner
•    Maintain health records in accordance with information governance and confidentiality protocols
•    Support departmental filing systems, both electronic and paper based
•    Undertake smart card re authentication where required
•    To provide cover for other administrations/team members when necessary or when directed 

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.