Job summary
- Main area
- Communications
- Grade
- Band 6
- Contract
- 12 months (Fixed term contract for 12 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-9347LD
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital (with cross site working)
- Town
- Harrow
- Salary
- £44,485 - £52,521 Per Annum Including High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 04/02/2026 23:59
Employer heading
Internal Communications Officer
Band 6
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
London North West University Healthcare NHS Trust is looking for a creative and proactive communications professional to join our organisation at a time of change and opportunity.
As a key member of our small but highly performing communications team, the post-holder will play an active role in planning and delivering our internal communications activity.
This is a pivotal role in the team, and you will be expected to be highly organised and be able to develop and maintain good working relationships with staff, external partners and stakeholders.
You will also play a role in supporting the Trust’s media relations service and our digital communications, including creating engaging website and intranet content. You will also be responsible for working closely with the patient experience team to provide support in producing high quality patient information that meets necessary standards.
No two days will be the same. If you are an all-round communications professional who is organised and comfortable working in fast-paced environment, then we want to hear from you.
Main duties of the job
- Lead on the content planning, development and delivery of the Trust's internal communications channels
- Coordinate timely, accurate delivery of essential safety and operational messaging through internal channels, such as changes to core policies or guidance, or safety alerts
- Provide a targeted communications approach for key internal audience segments, with a particular focus on resident doctors and other groups that may have highly specific communications needs
- Develop strong working relationships with staff members across the organisation, becoming a trusted source of support and advice, and encouraging colleagues to come forward with stories and news
- Work closely with colleagues to provide a coordinated and holistic communications service, including supporting media and stakeholder engagement
- Contribute in editorial planning and general professional communications activities for the service, including managing events planning for key corporate events as required
- Working closely with the patient experience team to provide expert communications advice in relation to patient information as required, particularly in respect of the Accessible Information Standard and video information
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education/ Qualifications
Essential criteria
- Evidence of Continuous Professional Development
Desirable criteria
- Professional qualification in relevant field (eg journalism)
Knowledge & Experience
Essential criteria
- Relevant experience in a communications or public relations role, whether in-house or agency, or experience of working in the media
- Experience of events management
- A sense of news and an understanding of how to develop a compelling narrative
- Knowledge of how to produce content for a wide range of audiences and channels, including digital channels
- Experience of project management, including independently delivering project objectives through to completion to tight deadlines
Desirable criteria
- Experience of using content management systems
- Experience of using social media channels in an organisational context
- Ability to create video or audio content
Skills, abilities and attributes
Essential criteria
- Excellent copywriting and copy-editing skills, including the ability to turn complex material or jargon into plain English
- Strong interpersonal skills, with the ability to rapidly build rapport and trust with a wide range of stakeholders, and to demonstrate enthusiasm and warmth
- Able to brief people clearly and succinctly
- Capable of working both independently, taking forward own ideas proactively, and as a member of the team working cohesively on joint campaigns
- Capable of multitasking, including under pressure, while retaining attention to detail
- Diplomatic and and sensitive, with an ability to handle confidential or audience-specific material appropriately
Desirable criteria
- Good negotiating skills
- Creative and design skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tracey Beck
- Job title
- Director of Communications
- Email address
- [email protected]
- Telephone number
- 0208 869 2421
- Additional information
Rivka Lewis
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