Job vacancy: Application Support Officer, London North West University Healthcare NHS Trust, Harrow

Job summary

Main area: Corporate Division
Grade: Band 4
Contract: 1 year (Fixed Term)
Hours: Full time - 37.5 hours per week
Job ref: 337-NP-8944LD

Employer: London North West University Healthcare NHS Trust
Employer type: NHS
Site: Northwick Park Hospital
Town: Harrow
Salary: £32,199 - £34,876 Per Annum Including High Cost Area Supplement
Salary period: Yearly
Closing: 11/09/2025 23:59

Application Support Officer

Band 4

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

H onesty
E quity
A ccountability
R espect
T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

The post holder will require an good understanding of the Cerner application with a desirable knowledge of other trust applications

Person specification

Education and Qualifications

Essential criteria

NVQ Level 4 or experience in a relevant field.
SQL experience
Track record of continuous professional development

Desirable criteria

ITIL foundation or above
Training qualification

Knowledge and Experience

Essential criteria

Experience in supporting end-users with Digital Applications in a healthcare setting.
Experience of managing a busy workload with conflicting priorities
Demonstrable experience working within customer-focused teams and project work streams to achieve shared goals
Experience in the planning and delivery of IT training to small and large groups

Desirable criteria

Experience of Application Management including change management, system testing

Skills, abilities and attributes

Essential criteria

Customer focus; able to identify, develop and manage relationships with both internal and external stakeholders.
Personal leadership; able to motivate and support team colleagues
Ability to work on own initiative
Excellent written and verbal communication skills
Excellent interpersonal skills with the ability to interact appropriately with staff at all levels (clinical and non-clinical)
Excellent organisational skills

Desirable criteria

Ability to deliver high quality training materials and packages for a variety of training interventions including e-learning and face to face training to small and large groups
Ability to interpret reports and advise managers on likely problem areas using narrative and graphical presentations.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Mindful employer. Being positive about mental health.

Documents to download

Apply online now

Further details / informal visits contact

Name: Alison Wooderson
Job title: Associate Director for Application Management
Email address: [email protected]
Telephone number: 07355 060106

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Job summary

Employer heading

Application Support Officer

Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Education and Qualifications

Essential criteria

Desirable criteria

Knowledge and Experience

Essential criteria

Desirable criteria

Skills, abilities and attributes

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

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