Job summary
- Main area
- Digital Services and End User Computing
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-9158LD
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £61,631 - £68,623 Per Annum Including High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 09/11/2025 23:59
Employer heading
Engineering and Systems Manager
Band 8a
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
This is a senior technical and managerial role responsible for planning, organising and delivering the operations of all 2nd line activities for the Trust’s ICT infrastructure to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of server and network issues.
The Engineering and Systems Manager will manage two key functions: the field engineering team that is required to resolve technical issues across all Trust sites; and the Workshop that is responsible for building all new equipment to meet the demands of users and specific development projects. The team will also be required to assist in the resolution of any Severity level 1 issues which arise, if necessary suspending all other work until the issue is resolved.
Main duties of the job
This is a key role to the successful operation of the ICT service and requires the post holder to ensure that the team have excellent customer-facing skills and a user-focused approach as well as the technical and problem-solving skills necessary for managing incidents to resolution.
The role will require a significant amount of capacity planning in order to deploy a large team across the Trust to meet the demands of users in line with Service Level Agreements.
This is a senior role in the ICT department and the post holder will be required to work closely with other ICT Managers to ensure that the ICT infrastructure operates smoothly with sufficient resilience and robustness and with downtime minimised.
The post holder will be accountable for planning, organising and supervising the provision of efficient and effective on-site desk-side 2nd line operations to all the Trust’s IT customers in line with the Digital Strategy.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education and Qualifications
Essential criteria
- Relevant technical or professional qualification to master’s level or relevant equivalent experience.
Desirable criteria
- Customer facing skills course or equivalent experience.
Knowledge and Experience
Essential criteria
- Extensive experience working in an ICT Service Management environment managing a 2nd level team.
- Sound knowledge of the following technical products: Windows, Active Directory, Microsoft SCCM, Microsoft Office, NHSmail, Patch management systems.
Desirable criteria
- A good working knowledge of Information Security Management Standards.
Skills, Abilities and Attributes
Essential criteria
- Active and extensive problem solving and analytical skills.
- Ability to lead a team of IT professionals.
- Ability to plan and prioritise the workload of a disparate IT team.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Philip Maddocks
- Job title
- Head of ICT Service Support
- Email address
- [email protected]
List jobs with London North West University Healthcare NHS Trust in Administrative Services or all sectors