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Job summary

Main area
Endoscopy
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Cross-site)
Job ref
337-NP-9982LC
Employer
London North West University Healthcare NHS Trust
Employer type
NHS
Site
St Marks Hospital
Town
Harrow
Salary
£33,262 - £36,027 pa inclusive of High Cost Area Supplement pro rata
Salary period
Yearly
Closing
08/10/2026 23:59

Employer heading

London North West University Healthcare NHS Trust logo

Endoscopy Access Coordinator

NHS AfC: Band 4

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

  • H onesty
  • E quity
  • A ccountability
  • R espect
  • T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.  If it works for the service, we will do our best to make it work for you.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”

Right to Work

If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.

Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK.

 

Job overview

  • Responsibility for co-ordination of patient’s elective admission.
  • Responsibility for daily liaison with consultants and surgeons across sites to ensure elective inpatient theatre sessions are consistently booked with maximum utilisation, taking into consideration both clinical urgency and time on the waiting list.
  • Be responsible for monitoring / auditing trust data received from the Performance / Information department and managing waiting lists to ensure no patients breach the national access, booking and choice targets, working in line with the Trusts’ Patient Access Policy. To ensure synchrony between outpatient waiting list and inpatient waiting list to enable tracking of patient pathway target times for the national 18 week pathway.  This will require extensive joint working with colleagues across LNWUH NHS Trust.

For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.

Main duties of the job

  • The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on Cerner (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/General Management.
  • Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
  • Create a waiting list entry for patients requiring admission.
  • To ensure correct OPC code is used for waiting list entries.
  • Schedule patient appointments ensuring patients are fully booked on Cerner and ensure a confirmation letter is sent or that patients are telephoned if booking at short-notice.
  • Responsible for booking patients in chronological order or in order of clinical urgency.
  • Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.
  • Book HDU and ITU beds according to the nature of procedure or if requested by Surgical team
  • Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.
  • Book new appointments for Pre-operative assessment (POA) at least two weeks before surgery, ensuring that capacity is proactively and efficiently used and patients booked in advance of surgery.

Further details are provided in the attached job description document 

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”

 

 

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Person specification

Education/ Qualifications

Essential criteria
  • NVQ 4 in customer care or equivalent qualification or experience

Knowledge & Experience

Essential criteria
  • Experience in a patient/customer facing role
  • NHS experience
  • Understanding of confidentiality and data protection act
  • Knowledge of booking patient appointments data recording system
  • Knowledge of RTT pathways and targets
  • Accurate data entry and keyboard skills
  • Knowledge of Microsoft Office

Skills, Abilities and Attributes

Essential criteria
  • Ability to type to a reasonable speed to achieve at least 30 words per minute
  • Strong IT skills
  • Excellent communication and interpersonal skills, including a good telephone manner
  • Ability to prioritise workload and work on own initiative
  • Excellent organisational and numerical skills
  • Excellent verbal and written communication skills
  • Ability to prioritise work and approach new tasks flexibly
  • Problem solving skills
  • Ability to demonstrate a polite and sympathetic manner to patients and staff
  • Ability to work as an effective team member and without supervision as necessary
  • Ability to prepare clear and accurate information
  • Ability to work effectively in a stressful and pressurised environment
  • Attention to detail and accuracy
  • Good time management skills
  • Flexible and adaptable and a positive approach to change
  • Punctual and well presented
  • Able to learn new skills

HEART Values

Essential criteria
  • Demonstrate commitment to Trust HEART values – Honesty, Equity, Accountability, Respect, and Teamwork

Employer certification / accreditation badges

Capital Nurse, LondonApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Luke Taylor
Job title
Team Lead - Endoscopy
Email address
[email protected]
Telephone number
07929796933
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