Job summary
- Main area
- Gastroenterology
- Grade
- Band 6
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time 37.5 hours per week)
- Job ref
- 337-NP-9408AC
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £44,485 - £52,521 per annum inclusive HCAS pro rata
- Salary period
- Yearly
- Closing
- 25/02/2026 23:59
Employer heading
Assistant Service Manager
Band 6
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
The post holder, working closely with the Business Manager, will be responsible for the day to day operational management of the service.
To work closely with counterpart ASM ensuring the smooth running of the service.
Line Management responsibility of Team Leaders and Patient Pathway Coordinators.
Leadership of the departmental performance KPIs and designated projects (financial, operational and clinical) are met.
Main duties of the job
- Assist the Business Manager, General Manager, and operational leads Leads with day to day management of the Gastroenterology and Hepatology services.
- Line Management responsibility of Team Leaders and Patient Pathway Coordinators
- Leadership of the departmental performance KPIs (Cancer, RTT, Service reports)
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
For full role duties and responsibilities please view the attached Job Description and Person Specification
Person specification
Education/ qualifications
Essential criteria
- Educated to degree level or equivalent knowledge, skills and management experience
- Previous operational management experience within the NHS or similarly complex organisation
Knowledge and experience
Essential criteria
- Knowledge and experience of service improvement tools and techniques.
- A sound understanding of HR processes.
- Proven track record of meeting significant national targets.
- Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues.
Skills, abilities and attributes
Essential criteria
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions.
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data.
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines.
- Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team.
- Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support.
HEART values
Essential criteria
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
- Demonstrate commitment to place Quality at our HEART
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sabrina Crawford
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07970304847
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