Job summary
- Main area
- Receptionist/Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 16.5 hours per week (Thursday, Friday. Flexibility required)
- Job ref
- 824-HERTS-7766345
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Hatfield Centre
- Town
- Hatfield
- Salary
- £26,240 - £27,928 Per annum, inclusive of HCAS (pro rata)
- Salary period
- Yearly
- Closing
- 05/03/2026 23:59
Employer heading
Receptionist/Administrator
Band 3
Welcome to Central London Community Healthcare (CLCH)
At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.
Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.
We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.
Together, we build a caring community where the warmth we show one another shines through in every life we touch.
Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
An exciting opportunity has become available for a band 3 Receptionist/Administrator. This role will provide a comprehensive and high-quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team withing Hertfordshire Sexual Health Service.
Main duties of the job
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
Taking initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.
Maintaining good working relationships with all members of the multi -disciplinary team and where appropriate, to work closely with other relevant departments
Working for our organisation
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Education/Qualification
Essential criteria
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
Desirable criteria
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures
Skills & Knowledge
Essential criteria
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Able to provide evidence of demonstration of the Trust’s Values and Behaviours.
- Ability to work autonomously and make decisions.
Desirable criteria
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Denise Capper
- Job title
- Senior Supervisor
- Email address
- [email protected]
- Telephone number
- 0208 1026260
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