Job summary
- Main area
- Sexual Health
- Grade
- Band 3
- Contract
- Fixed term: 10 months (Contract end date - 31-MAR-2026)
- Hours
- Part time - 24 hours per week
- Job ref
- 824-HERTS-7151759
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Hatfield Centre
- Town
- Hatfield
- Salary
- £25,883 - £26,958 Per Annum, inclusive of HCAS pro rata (part time)
- Salary period
- Yearly
- Closing
- 15/05/2025 23:59
Employer heading
Receptionist/Administrator
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
To provide a comprehensive and high-quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
Main duties of the job
To book appointments and manage cancellations or amendments in a timely manner.
To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.
To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.
To provide cover for other administrators/team members when necessary or as directed.
To work as a team member with other clerical staff, nurses and doctors and support the admin manager.
To undertake photocopying, faxing, scanning and filing of confidential and non-confidential information.
To utilise relevant IT systems to enter and retrieve data ensuring all details are accurately input and recorded in a timely manner, ensuring that results etc are input into the correct patients EPR record.
To maintain health records as required and according to CLCH protocols.
Where appropriate, to work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics.
To contribute to the collation and presentation of information for statistical reports and audits in a timely manner and create and maintain tables and spreadsheets to record and present information if required.
Working for our organisation
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London – (we can help you find accommodation in London, support you with your deposit)
- Support with gaining your driving license *T&C’s apply
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this administrative role.
Person specification
Education/Qualifications
Essential criteria
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
Desirable criteria
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential criteria
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently.
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability work effectively in a team.
- Excellent attention to detail.
- Evidence of excellent organisational skills.
- Able to provide evidence of demonstration of the Trust’s Values and Behaviours.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
Desirable criteria
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Denise Capper
- Job title
- Senior Superviser
- Email address
- [email protected]
- Telephone number
- 02081026260
List jobs with Central London Community Healthcare NHS Trust in Administrative Services or all sectors