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Prif leoliad
Administration
Gradd
Civil Service: Executive Officer (EO)
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
  • Rhannu swydd
  • Gweithio hyblyg
  • Gweithio gartref neu o bell
37.5 awr yr wythnos
Cyfeirnod y swydd
919-JP-60820574-EXT
Cyflogwr
UK Health Security Agency
Math o gyflogwr
Public (Non NHS)
Gwefan
Homeworking
Tref
Homeworking
Cyflog
£27,275 - £36,176 per annum, pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
26/08/2025 23:59

Teitl cyflogwr

UK Health Security Agency logo

Service Delivery Officer

Civil Service: Executive Officer (EO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

  • Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
  • Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
  • Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
  • Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
  • Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Trosolwg o'r swydd

The Pathogen Diagnostic Assurance Group (PDAG) contributes to the UK’s testing abilities to support the UK Government’s ongoing response to COVID-19 and other pathogens. 

The successful applicant will join as the team as a Service Delivery Officer in the Pathogen Diagnostic Assurance Group (PDAG) providing Administrative/Service Delivery Support. 

Prif ddyletswyddau'r swydd

The Service Delivery Officer will undertake all administrative functions within the PDAG Team. The post holder may work with colleagues who are based across the country at different sites and/or who work remotely.

In addition to managing the day-to-day service delivery activity, the post holder will lead on discrete areas of work, including involvement in projects to support the development and ongoing delivery of a diagnostic accelerator.

This role will mature in line with the ongoing development of PDAG; preparing, reacting, and evolving as a requirement for new pathogen diagnostics as they are identified.

Gweithio i'n sefydliad

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Key responsibilities will include:

  • Provide dedicated comprehensive PA support as requested.
  • Provide comprehensive administrative support to teams across PDAG.
  • Lead and act as a central coordinating point of contact for a range of business administration activities. This will include delegated lead responsibility for certain function processes within PDAG.
  • Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate.
  • Responsible for the organisation of meetings and events and production of reports, papers, minutes and updating action logs as required. This will include providing secretariat support to teams and other internal meetings and networks as required.
  • Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
  • Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner. This will include developing and maintaining records as required by the job using a variety of digital and IT applications.
  • Contribute to effective information management (including maintaining administrative and information resources and assist with the dissemination and/or collation of information/returns, in a timely manner.
  • Responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently.

PA Support

  • Reading, monitoring, and responding to emails on behalf of the Head of Pathogen Diagnostic Group (PDAG)
  • Diary management/preliminary drafting of correspondence on the manager's behalf and/or preparing presentations.

Administrative/Service Delivery Support 

  • Participate in relevant internal working groups/projects, services and initiatives across the organisation representing PDAG. 
  • Provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary.

Leadership and Management

  • Be a visible, positive, and competent role model and motivator, and provide training, advice, and support in own area of responsibility.

Communication and Key Working Relationships

  • The post holder will develop effective working relationships and communicate regularly either by phone, email, or face to face with a wide range of individuals including clinical and non-clinical staff, scientists, support staff, managers and corporate team staff. 
  • The post holder will monitor email traffic and decide relevant action, responding directly where appropriate and this may include external people for example, Manufacturers, NHS, MHRA, 

Personal and Professional Development 

  • Undergo a programme of on-going development and education, including the quarterly review process, to build on existing knowledge and develop skills to meet the behaviours and competencies required to undertake the role.

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

Essential Criteria

  • Experience of organising meetings and producing supporting paperwork, including agendas, and taking minutes/action notes
  • Experienced at working under pressure handling multiple tasks and prioritising own workload.
  • Significant administrative/ secretarial experience including developing, implementing and maintaining office systems and handling sensitive information.
  • Proven IT skills and advanced Microsoft Office experience, including Word, Outlook, Excel, PowerPoint
  • Ability to communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. 
  • Abilty to follow relevant policies, procedures, and legislation to complete your work. 
  • Ability to work without supervision working to tight and often changing timescales.
  • You work well as part of a team and strive to ensure the team pulls together and is effective. 

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours and experience. 

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed essential criteria, and this will be in the form of:  

  • An application form (‘Employer/ Activity history’ section on the application) 
  • A 1000 word supporting statement.  

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.  

The Application form and supporting statement will be marked together. 

Longlisting: In the event of a large number of applications we will longlist into 3 piles of: 

  • Meets all essential criteria  
  • Meets some essential criteria  
  • Meets no essential criteria  

Please note only those meeting all essential criteria will be taken through to shortlisting.

Shortlisting: In the event of a large number of applications we will shortlist on:

  • Significant administrative/ secretarial experience including developing, implementing and maintaining office systems and handling sensitive information.

If you are successful at this stage, you will progress to interview and assessment.

Please do not exceed 1000 words.  We will not consider any words over and above this number. 

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

Feedback will not be provided at this stage. 

Stage 2: Interview (Success Profiles) 

You will be invited to a remote interview. 

Behaviours and experience will be tested at interview. 

The Behaviours tested during the interview stage will be:

  • Seeing the Big Picture
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. 

Location

This role is being offered homeworking / remote. 

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).   

Security Clearance Level Requirement 

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Manyleb y person

Application Form and Supporting Statement

Meini prawf hanfodol
  • Application Form and Supporting Statement

Behaviours

Meini prawf hanfodol
  • Seeing the Big Picture
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service

Bathodynnau ardystio / achredu cyflogwyr

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

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Enw
Jon Payne
Teitl y swydd
Recruitment Support
Cyfeiriad ebost
[email protected]
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