Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Bank
- Hours
- Part time
- Other
- Job ref
- 222-HCHBank-002
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Admin
- Town
- Hounslow
- Salary
- £17.66 - £17.87 per hour
- Salary period
- Hourly
- Closing
- 16/06/2026 23:59
- Interview date
- 26/06/2026
Employer heading
Admin
Band 3
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
We are looking for a highly organised and compassionate Bank Community Nursing Administrator to oversee the day-to-day delivery of nursing admin across Hounslow Borough and Specialist Services.
You will play a critical role in supporting clinicians, service users, and their families/carers, ensuring seamless service delivery.
Main duties of the job
In this role, you will:
- Manage and coordinate administrative tasks for community nursing teams
- Liaise directly with clinicians to ensure efficient scheduling, communication, and documentation
- Act as a key point of contact for service users and their families, providing support and answering queries
- Provide cross-cover to nursing teams across the borough when required to meet service needs
The ideal candidate will possess:
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- A proactive, flexible approach to supporting teams and service users
Attention to detail and the ability to work efficiently under pressure
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent qualifications in English and maths
Desirable criteria
- Formal administration qualification, e.g., Apprenticeship / NVQ 2
- ECDL qualification or similar
Experience
Essential criteria
- Experience in providing dynamic high quality administration support to a range of people/teams
- Experience of inputting to and maintenance of electronic systems
- Excellent planning and organisational skills
- Ability to work flexibly towards multiple deadlines
- Experience of supporting the delivery of change
Desirable criteria
- Use of NHS IT systems
Knowledge
Essential criteria
- Knowledge of processes, systems and structure used to deliver efficient and effective administration support in a large organisation
- Understanding of data protection and confidentiality
- Knowledge of the principles of good customer care
Desirable criteria
- Knowledge of how community nursing services operate
Skills
Essential criteria
- Excellent written and spoken command of the English language
- Ability to work as part of a team, taking responsibility for individual tasks, and providing cover/support to others in the delivery of shared tasks
- Ability to work in a busy role whilst always maintaining professionalism
- Good verbal communication and negotiation skills, particularly in dealing with patients and others contacting the service
- Intermediate skills in the use of the internet and Microsoft Office packages, specifically Word, Excel, PowerPoint and Outlook
- Digitally literate with an understanding of the benefits of optimising digital tools to improve clinical services
- Good organisational and interpersonal skills
- Note and action taking skills
- Ability to collate data and present it as requested
- Ability to work with minimal supervision in the effective management of own time and workload to meet agreed deadlines
- Problem solving skills
- Able to demonstrate forward-thinking approach
- Excellent attention to detail and accuracy
Desirable criteria
- Experience of using NHS digital software such as SystmOne, Datix
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Georgina Reekie
- Job title
- Assistant Business Manager - Community Nursing
- Email address
- [email protected]
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