Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 289-CS-551
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- West Middlesex University Hospital
- Town
- Isleworth
- Salary
- £55,524 - £62,652 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 01/10/2026 23:59
Employer heading
Junior Service Manager - Imaging
NHS AfC: Band 7
Job overview
Junior Service Manager - Imaging
We are looking for a proactive and motivated individual to join our Imaging team at West Middlesex University Hospital as a Junior Service Manager. This is an exciting opportunity to join the Trust, with the opportunity to gain experience in a dynamic team. The trust is focused on delivering best patient experience and high quality and efficient patient services in the imaging department
The Junior Service Manager will assist the Deputy General Manager and General Manager in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
The Junior Service Manager will be responsible for staff management, project managing/coordinating a number of identified innovation projects and service improvement initiatives within Imaging.
The Junior Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
Main duties of the job
This position will be accountable for the Imaging service at West Middlesex University Hospital (WMUH), including operational support on the delivery of the new diagnostic centre (DTEC) project.
The Junior Service Manager will have overall responsibility for diagnostics performance management (DM01, cancer -2WW) at WMUH site, providing support when required to Chelsea and Westminster Hospital site.
The role will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Deputy General Manager, General Manager, Super Intendents and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
Provide hands-on operational management to the imaging service, ensuring the delivery of services in line with expected service standards.
Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g DM01 and Cancer.
Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Super Intendents and nurses, medical staff and with the Patient Advisors.
Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
Be responsible for effective communication including regular team and departmental briefing.
Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation
Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans
Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures
Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Person specification
Education and Qualifications
Essential criteria
- Evidence of on-going development
Desirable criteria
- Educated to degree level or equivalent
- Experience to Master’s level or equivalent
Skills and Knowledge
Essential criteria
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations
- Demonstrates effective leadership
- Strong people management skills
- Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse
- Development of internal controls to deliver a culture of integrated governance.
- Financial, performance and information management and analysis skills
- Presentation and communication skills
- Computer skills, including word, excel and power-point.
- Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
- Ability to plan, develop, monitor and review the recruitment, deployment and management of people E
- Understanding of commissioning relevant to each of the specialties in the directorate
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sohib Ali
- Job title
- Head of Imaging
- Email address
- [email protected]
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