Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

An exciting opportunity to join the Volunteering Services Team, providing administrative and coordination support across all aspects of the volunteering programme. The postholder will deliver excellent customer service to volunteers, members of the public, and Trust staff, in line with team and Trust values.

The role plays a key part in supporting volunteers throughout the NHS recruitment process, helping them become skilled, confident volunteers who are successfully matched to rewarding placements across the Trust. Working closely with colleagues, the postholder will contribute to the delivery of key stages of the volunteer journey, including recruitment, onboarding, induction, engagement, and retention.

This is a varied role that combines administrative responsibilities with volunteer coordination activities, making it integral to the success of the Volunteering Services Team. The postholder will help foster positive volunteer experiences, support volunteer engagement, and contribute to raising the profile of volunteering both internally and externally.

Main duties of the job

To work as part of the Volunteering Services Team, providing administrative and coordination support to the Deputy Head of Volunteering across all aspects of volunteer recruitment, assessment, induction, onboarding, and specialist training for both new and established volunteers across the Trust.

The postholder will support and guide prospective volunteers throughout their volunteering journey, using the TRAC recruitment system to manage applications, assessments, recruitment checks, induction, and specialist training requirements, enabling volunteers to become fully qualified KRFT volunteers.

On a day to day basis, the role involves communicating with, motivating, and supporting volunteers to complete each stage of the recruitment process. The postholder will use the TRAC recruitment system to progress volunteers through their recruitment journey and provide information, guidance, and practical support to ensure completion of mandatory and role specific training requirements.

Working for our organisation

We are a small and dynamic team, skilled in the development of high impact volunteering that is rewarding to do. We are proud of our sector-leading service and welcome individuals who can demonstrate a caring, supportive, thoughtful and 'can do' approach to delivering the Volunteering Strategy and realising its benefits for patients, staff, volunteers and the community.