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Job summary

Main area
Recruitment
Grade
Band 4
Contract
Fixed term: 12 months (contract end date: 12 months from start date)
Hours
  • Part time
  • Job share
15 hours per week (Fixed term: Contract end date will be 12 months from start date)
Job ref
396-8058205-DE-DK
Employer
Kingston and Richmond NHS Foundation Trust
Employer type
NHS
Site
Volunteers Office, Kingston Hospital
Town
Kingston
Salary
£33,262 - £36,027 p.a. pro rata inclusive of HCAS (Outer)
Salary period
Yearly
Closing
30/06/2026 23:59

Employer heading

Kingston and Richmond NHS Foundation Trust logo

Volunteer Recruitment and Training Coordinator

Band 4

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

  • Compassionate: We provide care with kindness, understanding, and empathy for all.
  • Inclusive: We embrace diversity and respect the unique contributions of every individual.
  • Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
  • Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

 

Job overview

An exciting opportunity to join the Volunteering Services Team providing administration support for the Volunteering Services Team. Providing all volunteers, public and staff with excellent customer service in line with team and Trust values.

This role supports volunteers through a rigorous NHS recruitment process to become skilled and confident volunteers, matched with rewarding volunteering placements across the Trust. 

Main duties of the job

To work as part of the Volunteering Services Team, providing administrative and coordination support to the Deputy Head of Volunteering across all aspects of volunteer recruitment, assessment, induction, onboarding, and specialist training for both new and established volunteers across the Trust.

The postholder will support and guide prospective volunteers throughout their volunteering journey, using the TRAC recruitment system to manage applications, assessments, recruitment checks, induction, and specialist training requirements, enabling volunteers to become fully qualified Kingston Hospital NHS Foundation Trust volunteers.

On a day to day day basis, the role involves communicating with, motivating, and supporting volunteers to complete each stage of the recruitment process. The postholder will use the TRAC recruitment system to progress volunteers through their recruitment journey and provide information, guidance, and practical support to ensure completion of mandatory and role-specific training requirements.

The role will also include maintaining accurate records and administering data relating to volunteer recruitment, vacancy management, training, induction, and compliance requirements.

This is a part-time position working as part of a job-share arrangement.

Working for our organisation

We are a small and dynamic team, skilled in the development of high impact volunteering that is rewarding to do. We are proud of our sector-leading service and welcome individuals who can demonstrate a caring, supportive, thoughtful and 'can do' approach to delivering the Volunteering Strategy and realising its benefits for patients, staff, volunteers and the community. 

Detailed job description and main responsibilities

Please refer to the supporting document attached, ensuring that your application refers specifically to the Job Description.  Person Specification  to be added soon.

Person specification

Experience

Essential criteria
  • Significant experience of working with volunteers in charities and/or public services.
  • Proven experience of retaining volunteers in a challenging or demanding role, e.g. health or social care
  • Setting and/or implementing customer service standards in a public or community facing role.

Knowledge

Essential criteria
  • Understanding of Data Protection & Confidentiality as it applies to volunteering activity.
  • Applied knowledge of volunteering reward and retention and techniques to provide a rewarding experience of volunteering
Desirable criteria
  • Understanding of the volunteering environment and legislation relevant to volunteering in hospitals

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardTrust IDCapital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positivehttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Our Health HeroesDisability confident employerCare quality commission - OutstandingNational Preceptorship for Nursing Quality MarkLondon HCSW Award - Sustainable RetentionNational Preceptorship Quality MarkDisability Advice Line

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharon McEwan
Job title
Deputy Head of Volunteering
Email address
[email protected]
Telephone number
0208 934 3620
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