Job summary
- Main area
- Audiology
- Grade
- Band 5
- Contract
- Fixed term: 12 months (12m FTC or Secondment)
- Hours
- 37.5 hours per week (Position is full time, Monday - Friday)
- Job ref
- 396-8142398-DE-GV-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital NHS Foundation Trust
- Town
- Kingston Upon Thames
- Salary
- £36,943 - £44,900 per annum inclusive of outer London HCAS
- Salary period
- Yearly
- Closing
- 18/08/2026 23:59
Employer heading
Administration Manager
Band 5
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
The post will be based onsite at Kingston Hospital.
Working as part of the Cluster 4 leadership team (Services include Clinical Haematology & Anti-coagulation, ENT, Oral Surgery and Audiology), the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration team.
Main duties of the job
You will be responsible for the management of the administration function across the services.
You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.
The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.
A key component of this role, will be the validation of the Patient Tracking Lists (PTLs)
Working for our organisation
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Qualifications
Essential criteria
- Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable criteria
- Computer Literacy Course e.g. ECDL
Experience
Essential criteria
- Minimum of 1 year experience in a leadership role
Desirable criteria
- Minimum of 1 year managerial experience
Skills
Essential criteria
- Accurate data entry, typing and checking skills
- Use of full range of IT systems and patient data systems, including validation of PTL
Desirable criteria
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable criteria
- Good knowledge of speciality specific patient pathways
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Katie Hawley
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 2350
List jobs with Kingston and Richmond NHS Foundation Trust in Administrative Services or all sectors