Job summary
- Main area
- Cluster 4
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-8005574-DE-GV-A-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston Upon Thames
- Salary
- £33,262 - £36,027 Pro rata, pa, incl. HCAS
- Salary period
- Yearly
- Closing
- 15/06/2026 23:59
Employer heading
Patient Pathway Coordinator
Band 4
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
Band 4 Patient Pathway Coordinator Cluster 4
An exciting opportunity has arisen for an experienced administrator looking to forward their career.
We are looking for a full time (37.5 hour per week) Band 4 Patient Pathway Coordinator to join our team, to proactively manage the patient pathway from referral to discharge; ensuring the entire pathway is managed smoothly.
The post holder will work as part of a multi-disciplinary team, delivering general clerical, reception and administrative duties to support the provision of patient care and high levels of patient satisfaction. You must be able to demonstrate the ability to supervise and develop staff, working and dealing with the public, handling complaints and maintaining effective working relationships in a busy multi-disciplinary environment.
Main duties of the job
The successful applicant will:
- Demonstrate ability to pay attention to detail, reliably check and record data and be able to self-check completed work
- Demonstrate excellent communication skills
- Demonstrate ability to work under pressure and meet deadlines
- Demonstrate a flexible, adaptable approach and operative effectively within a team
- Have a strong working knowledge of national performance targets and be able to apply this to their everyday work when dealing with outpatient appointments
Working for our organisation
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Skills
Essential criteria
- Accurate data entry, typing and checking skills
- Ability to plan, prioritise and delegate workload
Knowledge
Essential criteria
- Good knowledge of speciality specific patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times
Experience
Essential criteria
- Experience of using full range of IT systems and patient data systems
Desirable criteria
- 2 years NHS experience
Qualifications
Essential criteria
- English and Maths GCSEs, grade A-C or equivalent
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katie Hawley
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 2350
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