Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

A rare opportunity has arisen for a Senior Administrator / Neonatal UnitD Receptionist to join our busy team in the Neonatal Unit.

We are looking for a candidate who can provide administrative support to clinical staff and input data into Badgernet and CRS patient records system.

 You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from admission to discharge and planned follow up, ensuring the entire pathway is managed smoothly.

 You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

 A strong working knowledge of Microsoft Office and IT skills as well as Inpatient records is desirable. You will also have excellent communication skills and be able to work well in a busy environment. You will be able to show compassion and calmness in what is often a stressful environment.

Part time will be considered for the appropriate applicants

Main duties of the job

• Ensure admission data, clinical information and categorises of care are correct on all records.
• Assist in the coordination of appointments.
• Schedule  follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
• Receiving and dealing with telephone enquiries as appropriate.
•  Monitor entry system, ensuring authorised entry only.
• Complete Fire Warden Training and complete weekly logs. 

Working for our organisation

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving