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Job summary

Main area
Ophthalmology
Grade
Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
30 hours per week
Job ref
396-8017916-PB-A
Employer
Kingston and Richmond NHS Foundation Trust
Employer type
NHS
Site
Kingston and Richmond NHS Foundation Trust
Town
Kingston Upon Thames
Salary
£30,630 - £32,346 pa incl HCAS pro rata
Salary period
Yearly
Closing
12/10/2026 23:59

Employer heading

Kingston and Richmond NHS Foundation Trust logo

Senior Healthcare Assistant - Band 3

Band 3

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

  • Compassionate: We provide care with kindness, understanding, and empathy for all.
  • Inclusive: We embrace diversity and respect the unique contributions of every individual.
  • Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
  • Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

 

Job overview

 ***Due to the high volume of interest in this role, we may need to close this vacancy before the closing date*** 

The post holder will support qualified nursing staff in delivering high-quality, individualized care to a defined group of service users, their relatives, and carers. This care will be effective, safe, and appropriately delegated for patients attending theatre and outpatient services, under the indirect supervision of registered practitioners. 

The role involves always ensuring the safety and wellbeing of service users, while working in a manner that promotes dignity, respect, and human rights through the adoption of person-centered care principles. 

In line with the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (Skills for Health, Department of Health), the post holder will: 

  • Be accountable for their actions and omissions.  
  • Promote and respect individuals’ rights to confidentiality, and uphold the privacy, rights, health, and wellbeing of those using health and care services, as well as their carers.  
  • Work collaboratively with colleagues to ensure the delivery of high-quality, safe, and compassionate healthcare and support.  
  • Communicate in an open, clear, and effective manner to promote the health, safety, and wellbeing of service users.  
  • Strive to improve the quality of healthcare and support through ongoing professional development.  
  • Uphold and promote equality, diversity, and inclusion. 

Main duties of the job

  • To work alongside all staff in all areas of the patient pathway– ophthalmic outpatient clinics, procedure rooms, theatre, day care including admissions and discharge areas. 
  • To undertake clinical work and related tasks as delegated by qualified nursing staff,  following appropriate training and assessment of competency. 
  • To liaise effectively with all stakeholders in the care process, including carers and relatives, aspiring to provide an effective, seamless and integrated service to patients. 
  • To attain departmental competencies in outpatients and theatre after a period of training, becoming a multi-skilled practitioner to meet the needs of the service and 
  • patient-focused care such as vision assessment, admitting day case surgical patient, 
  • instilling eye drops, undertaking base line observations, participating and supporting the WHO checklist, escorting patient to and from theatre and aseptic technique under the supervision of registered nursing staff. 
  • To act as a chaperone if required. 
  • Be a “competent user” of the variety of technical and ophthalmic equipment (computerized and mechanical) and act as a resource person for novice users. 
  • Support the department to ensure all equipment is cleaned and calibrated, following local and Trust policies and procedures 
  • To give clear and concise explanation and test instructions to ensure maximum patient understanding and co-operation takes place, considering patients who have visual impairment, hearing loss, physical or mental disabilities, learning difficulties, dementia, different age groups cultural differences and non-English speaking patient.
  • Act accordingly to local and trust policies such as infection control, waste disposal, patient identification, surgical checklist, health and safety.
  • Liaise with CSSD to ensure sterile equipment managed and available for clinical activity.
  • Stock control, ensuring items are order timely and with budgetary limitations, keeping appropriately in the storeroom.

 

Working for our organisation

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organization.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance program, and a range of other support and activities.

We also take every opportunity to thank and recognize the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organization, we look forward to welcoming you.

 

Detailed job description and main responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person specification

Qualifications

Essential criteria
  • NHS Care Certificate
  • NVQ 2 and/or ophthalmic experience

Experience

Essential criteria
  • Experience of working within a multidisciplinary team and with patients in a multicultural ophthalmic healthcare setting.

Knowledge

Essential criteria
  • Understanding of an ophthalmic environment
  • Understands the importance of Health and Safety including risk assessment

Skills

Essential criteria
  • Demonstrate ability to work under pressure, taking responsibility under the overall supervision of the nurse in charge for assigned tasks

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardTrust IDCapital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positivehttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Our Health HeroesDisability confident employerCare quality commission - OutstandingNational Preceptorship for Nursing Quality MarkLondon HCSW Award - Sustainable RetentionNational Preceptorship Quality MarkDisability Advice Line

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sheila Mettle
Job title
Senior staff nurse
Email address
[email protected]
Telephone number
02089342441
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