Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

We currently have a vacancy for a full time Paediatric receptionist within the Paediatric Department on a 12month fixed term contract. Predominantly based on the two paediatric wards Dolphin and Sunshine, however you will also be covering shifts Children’s Outpatients and back office administration.

We require a friendly individual with excellent communication and organisation skills for this key post in our close knit service. You will be working as part of team providing seven day cover for our reception areas. Your day to day tasks will include answering our security entry system and telephones, managing the patient administration system (CRS), liaising with other hospitals & departments and general clerical/office skills (filing, photocopying, note pulling).

This post involves direct verbal contact with parents, other family members, and visitors at a sensitive time in their lives requiring an empathetic and courteous manner. You will be an essential and valued member of a busy multidisciplinary team of health care professionals including Doctors and Nurses.

This vacancy may close earlier once  the required number of  application  have been received.

Main duties of the job

• To provide administrative and clerical support to the multidisciplinary team on the Paediatric Wards and in Outpatients 7 days a week as part of a team of Receptionists on a rota basis.
• To greet all patients and visitors to the unit and to direct them to the appropriate area.
• You may also be asked to provide back office support, including data validation.
• To maintain friendly but professional approach to patients, relatives and visitors and staff. 
• To deal with a range of telephone enquiries from patient’s, relatives, visitors and staff.  To monitor the ward entry phone helping to ensure unit security where possible.
• To maintain safety and confidentiality of information at all times.
• To liaise with other departments within the hospital.
• To undertake all work in accordance with unit and hospital policies and statutory requirements.
• To respect the religious, cultural and diverse individual needs of the children and their families
• To participate in study days/training courses relevant to the area of work and participate in own performance review with supervisor.

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.