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IT
Gradd
Band 5 Bank
Contract
Banc
Oriau
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Cyfeirnod y swydd
363-CP9159-Bank- WMS
Cyflogwr
East London NHS Foundation Trust
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NHS
Gwefan
The Green
Tref
LONDON
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£15.33 - £20.24 Per Hour, Inclusive
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Bob awr
Yn cau
16/05/2025 23:59

Teitl cyflogwr

East London NHS Foundation Trust logo

Deskside Engineer – WINDOWS MIGRATION SPECIALIST

Band 5 Bank

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Trosolwg o'r swydd

**Window 11 Experience and knowledge essential **

The Deskside Specialist is a key member of the Deskside team. The postholder will be primarily responsible for managing and executing the migration of our Trust's computing devices from Windows 10 to Windows 11. This role requires a thorough understanding of Microsoft environments, excellent problem-solving skills, and a strong customer service orientation.
The post-holder will work closely with other teams within the department to resolve issues. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.

Prif ddyletswyddau'r swydd

Conduct a detailed assessment of current hardware and software configurations toensure compatibility with Windows 11 requirements
•Plan and implement the migration process from Windows 10 to Windows 11 acrossvarious departments within the organisation
•Troubleshoot any issues arising during and after the migration, providing timely andeffective resolution
•Work closely with the Digital support team to ensure seamless communication andminimal disruption to end-users
•Provide technical support and guidance to users on new features and changesassociated with Windows 11
•Document all technical procedures related to the migration process, including issueresolution and post-migration support
•Maintain and update system documentation and inventory
•Participate in training sessions and workshops to enhance team knowledge andefficiency.
•Ensure compliance with company policies and data security requirements throughout the migration process.

Gweithio i'n sefydliad


Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • • A Level qualification or equivalent

Knowledge

Meini prawf hanfodol
  • • Desktop and Laptop PC’s
  • • Other mobile technologies
  • • Windows O/S environment
  • • MS Office
  • • MS Project & Visio
  • • Active Directory (User/Computer Account management)
  • • Mobile device management
  • • Build/imaging software
  • • Operation of helpdesk call logging software

Experience

Meini prawf hanfodol
  • • A minimum of 1 years’ experience in a customer services role providing both IT helpdesk and applications support services.
  • • Experience of dealing with external suppliers or contacts.
  • • Experience of supporting colleagues at different levels with IT issues
  • • Experience of small to medium sized projects and project teams
  • • Working on an ITIL based service desk
  • • Experience of complaints handling
  • Windows 11 experience

Skills

Meini prawf hanfodol
  • • Able to demonstrate empathy, understanding and ownership when receiving users issues
  • • Strong communication skills at all levels, and able to inspire confidence
  • • Strong problem-solving skills
  • • Organised and attentive to detail
  • • Systematic approach to problem solving
  • • A clear logical thinker who works in a structured way
  • • A questioning approach to issues and problems
  • • Team Player
  • • Numerate with analytical ability
  • • Flexible in approach to work, must be flexible to work additional hours and weekends to support business operations
  • • Good Microsoft Office, Word, Excel, Project skills
  • • Resilient and able to handle complaints effectively

Effort and Environment

Meini prawf hanfodol
  • Physical Effort: • Requirement to use VDU equipment more or less continuously on most days
  • • Required to work on the telephone for long periods
  • Emotional Effort: • Pressured support environment
  • • Dealing with complaints and escalations from various levels of staff
  • • Working in a busy call centre environment, with a queue of outstanding callers

Personal Characteristics

Meini prawf hanfodol
  • • Comfortable working as part of a team
  • • Self motivated
  • • Ability to maintain good working relationships within and outside the Trust
  • • Be able to identify own limits and ask for help
  • • Ability to manage and cope with high levels of change

Bathodynnau ardystio / achredu cyflogwyr

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Hayley Harold
Teitl y swydd
Senior Digital Administration Specialist
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg