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Job summary

Main area
Digital Engagement
Grade
NHS AfC: Band 4
Contract
Fixed term: 12 months (N/A)
Hours
Part time - 22.5 hours per week
Job ref
334-NCL-6639090-MU
Employer
South London and Maudsley NHS Foundation Trust
Employer type
NHS
Site
LAMBETH VOCATIONAL SERVICES
Town
LONDON
Salary
£33,094 - £36,195 per annum inclusive of HCAS pro rata
Salary period
Yearly
Closing
29/01/2026 23:59

Employer heading

South London and Maudsley NHS Foundation Trust logo

Peer Digital Engagement Officer

NHS AfC: Band 4

 

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives  in 2021 together with Our Care Improvement System as our quality management system methodology  to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. 

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are looking to recruit an individual with lived experience of mental distress to fulfil a role as a Peer Digital Engagement Officer. They must possess excellent digital and ICT skills, along with experience of teaching formally or informally ICT skills to individuals and groups.

They will have strong communication skills and be fully motivated to empower service users to achieve their goals.

 

Main duties of the job

The Peer Digital Engagement Officer will offer comprehensive assistance and support to service users who wish to enhance their digital / ICT skills. This will involve managing a digital learners group and supporting service users on an individual basis. The Officer will also support the Digital Assistant and will also play a leading role supporting learner needs with online training courses.

Working for our organisation

 The project is called Digi-Inclusion which is part of a service user managed project called Vocation Matters. This service provides vocational information and support to service users within the borough of Lambeth and is fully integrated into Lambeth Vocational Services.

Detailed job description and main responsibilities

1) To proactively manage a caseload of up to 15 individuals at any one time, and a learner group

2) To recruit a Digital Assistant to work with the digital learner group

3) To recruit service users to attend digital groups four times per year

4) To facilitate an effective peer support process that supports service users to enhance their ICT and   digital skills

5) Attending external ICT providers with service users as and when required

6) Helping service users to disclose their health needs to ICT providers

7) Supporting individual learner needs whilst completing online training

8) To record all information accurately on vocational databases on a daily basis

9) To participate in service evaluation when necessary

Person specification

Qualifications

Essential criteria
  • Good basic level of education with at least 5 GCSE grades A to C (or equivalent) including English and Mathematics, or relevant qualifications at NVQ level 3 or relevant industry experience
  • A recognised qualification in ICT: ITQ, ECDL OR significant experience using ICT skills- data entry, Word, Outlook, Excel, PowerPoint

Experience

Essential criteria
  • Personal experience of using mental health services
  • Experience of working with individuals with mental health needs or other excluded populations within health, social care, education / training or the voluntary sector
  • Experience of supporting vulnerable individuals with ICT / digital and education needs
  • Experience of working within an inner city environment and working with a diverse population

Knowledge

Essential criteria
  • Knowledge of peer support theories and practice
  • Working knowledge of the barriers encountered by individuals with mental health needs when accessing ICT and education opportunities
  • Knowledge of equality and diversity policies and practise
  • Knowledge of mental health systems locally and nationally

Skills

Essential criteria
  • Ability to work in a person-centred way when assisting service users with their ICT / digital and learner needs
  • Ability to develop effective working partnerships with service users and other ICT providers using excellent communication skills
  • Ability to negotiate and advocate as and when necessary
  • Ability to plan and prioritise workload

Employer certification / accreditation badges

London Healthy workplaceCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationImproving working livesMindful employer.  Being positive about mental health.Stonewall Silver 2022Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
SHAUN WILLIAMS
Job title
VOCATIONAL INFORMATION PROJECT MANAGER
Email address
[email protected]
Telephone number
02032286818
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