Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 197-AJ7316-A
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Lewisham and Greenwich NHS Trust
- Town
- Lewisham High Street,
- Salary
- £27,485 - £30,162 per annum plus HCA
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading

Dermatology Biopsy Coordinator
NHS AfC: Band 4
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The Dermatology service at University Hospital Lewisham is seeking a part time member of the administrative team to provide comprehensive and proactive administrative support to the Dermatology Department, with a particular focus on scheduling dermatology procedures, and associated administrative tasks. Responsibilities include maintaining accurate patient records, ensuring clinics are fully utilised through the effective booking and rescheduling of surgical appointments. The role also involves supporting secretarial functions when required, contributing to the smooth and efficient running of the department.
Main duties of the job
The post holder will lead on the booking of all minor operations within the Dermatology department, maintaining accurate records of surgical bookings and ensuring patients on the waiting list are validated in line with the Trust’s 18-week, 28-day, and 62-day pathways. Patients will be booked in order of clinical urgency and within breach dates, liaising with colleagues across services where required. The post holder will maximise theatre utilisation by planning surgical lists at least four weeks in advance and using Trust IT systems to support productivity, escalating any capacity issues to the Dermatology Management Team. The role also involves leading on validation and booking of the dermatology procedure request list, managing related documentation such as request forms and surgical checklists, and ensuring appropriate storage and uploading to the electronic patient record in accordance with Information Governance policy. The post holder will work closely with other services to ensure effective pathway management, support the Assistant Service Manager with patient tracking, and use initiative when responding to urgent requests from managers and consultants. Finally, the post holder will ensure all activity is accurately recorded on PAS systems, including DNAs, and that patients are rebooked promptly to avoid delays in care.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
- Lead on the booking of all minor operations for the Dermatology department including keeping a record of any changes to surgical bookings.
- Ensure that all patients on the waiting list are validated to promote an effective management of the Trust’s 18-week, 28 day and 62-day pathways.
- Booking patients in order of clinical urgency and within their breach date, liaising with colleagues in other services where required.
- Maximising dermatology theatre utilisation including utilising Trust IT tools and systems to maximise surgical productivity. This will include planning surgical lists 4 weeks in advance.
- Escalate any theatre capacity issues to the Dermatology Management team.
- Leading on the validation and booking of the dermatology procedure request list
- Managing any documentation related to dermatology theatres including but not limited to request forms and surgical checklist. This will include the appropriate storage and uploading of paper records to the electronic patient record in line with Trust Information Governance policy.
- Ensure that all MOPs enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
- Provide accessible and clear information to colleagues and patients at all times, this will include written and verbal communication.
- Proactively manage patient pathways so that all patients receive a high standard of service delivery. This will include attendance of weekly waiting list meetings and ensuring escalations are actioned in a timely manner.
- Working closely with colleagues in other services to ensure good patient pathway management.
- Support the Assistant Service Manager with patient tracking.
- Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information urgent changes to theatre lists.
- Ensure all activity is cashed up in a timely manner using Trust’s PAS/appropriate IT system including DNAs. Rebooking patients that DNA in a timely manner to prevent delays to patient care.
Person specification
Qualifications & Knowledge
Essential criteria
- GCSEs (or equivalent) including English and Maths.
- Knowledge of office procedures and systems
Desirable criteria
- Knowledge of NHS outpatient processes.
Experience
Essential criteria
- Experience of working in an administrative role.
- Experience of dealing with the public, both face-to-face and over the telephone.
- Previous NHS or healthcare experience.
- Experience of using hospital appointment booking systems.
Skills & Abilities
Essential criteria
- Ability to prioritise workload and meet deadlines.
- Accuracy and attention to detail when maintaining records.
- Good communication skills, both written and verbal.
- Competence in Microsoft Office (Word, Excel, Outlook).
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Christine Moakes
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 07824594630
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