Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Outpatients
Gradd
NHS AfC: Band 4
Contract
Cyfnod Penodol: 12 mis (Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
259-7749112WXH-NEL
Cyflogwr
Barts Health NHS Trust
Math o gyflogwr
NHS
Gwefan
Whipps Cross Hospital
Tref
Leytonstone
Cyflog
£27,485 - £30,162 per annum inc
Cyfnod cyflog
Yn flynyddol
Yn cau
25/02/2026 23:59

Teitl cyflogwr

Barts Health NHS Trust logo

Team Leader

NHS AfC: Band 4

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Trosolwg o'r swydd

*Please note this role is only open to Internal Employees at Barts Health NHS Trust and Employees at Barking, Havering and Redbridge University Hospitals NHS Trust, Homerton Healthcare Foundation Trust, NHS North East London ICB, North East London Foundation Trust and East London Foundation Trust*

The post holder is responsible for supporting the Senior Supervisors and Department Managers with the day to day running of the service.
The team supervisor will work as part of a team of supervisors to coordinate daily workloads across the Outpatient Department, ensuring deadlines are met and quality is achieved and maintained. The post holder will work closely with this delegated team and ensure an efficient, effective and courteous service is provided for all patients, GPs, hospital staff and other service users contacting Outpatients.
The post holder will ensure that all bookings are made within the agreed clinic rules and that National and Trust waiting times are adhered to and bring to the attention of the departmental managers when there are deviations from Trust protocols and policies.

Prif ddyletswyddau'r swydd

To ensure that all aspects of the departments work are completed within pre-set timeframes, able to problem solve and resolve if issues occur and to escalate within management team.

Liaise with Clinical Directorates and teams regarding clinic utilization and potential appointment issues.

To ensure any waiting list management or booking management policies are adhered to.

To ensure that direct, full and partial booking systems are in place and that the appointments team are agreeing dates with patients, GPs or their receptionists, at the time of their phone call or in line with the outcome of an electronic booking protocol.

To have a clear understanding of both the Trust and National waiting time targets for Outpatients.

To organize staff workloads, rota’s and timetables.

To cover other Team Supervisors in the department.

Answer and deal with any patient queries when necessary.

To act as a first point of escalation for Receptionists when dealing with unfamiliar issues.

Ability to resolve these issues in a timely manner or escalate further if outside area of knowledge; ensuring issue is dealt with appropriately.

To investigate, deal with and resolve any complaints related to Outpatients.

Gweithio i'n sefydliad

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To ensure that all aspects of the departments work are completed within pre-set timeframes, able to problem solve and resolve if issues occur and to escalate within management team.

Liaise with Clinical Directorates and teams regarding clinic utilization and potential appointment issues.

To ensure any waiting list management or booking management policies are adhered to.

To ensure that direct, full and partial booking systems are in place and that the appointments team are agreeing dates with patients, GPs or their receptionists, at the time of their phone call or in line with the outcome of an electronic booking protocol.

To have a clear understanding of both the Trust and National waiting time targets for Outpatients.

To organize staff workloads, rota’s and timetables.

To cover other Team Supervisors in the department.

Answer and deal with any patient queries when necessary.

To act as a first point of escalation for Receptionists when dealing with unfamiliar issues.

Ability to resolve these issues in a timely manner or escalate further if outside area of knowledge; ensuring issue is dealt with appropriately.

To investigate, deal with and resolve any complaints related to Outpatients.

Manyleb y person

Experience

Meini prawf hanfodol
  • Minimum of 3 years’ experience in a customer focused or service area
Meini prawf dymunol
  • 2 years CRS experience or experience working with an electronic appointment or scheduling system.

Knowledge

Meini prawf hanfodol
  • A working knowledge of Outpatient Access and other relevant national targets
Meini prawf dymunol
  • Knowledge of ERS and Cerner

Skills

Meini prawf hanfodol
  • Ability to manage people and lead teams
Meini prawf dymunol
  • Proficiency in Microsoft Office products and hospital information systems.

Bathodynnau ardystio / achredu cyflogwyr

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Suzanne Rayner
Teitl y swydd
Outpatient Supervisor
Cyfeiriad ebost
[email protected]
Rhif ffôn
0208 539 5522
Gwybodaeth i gefnogi eich cais

N/A

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg