Job overview

The Specialist Medicine Division at the Royal London Hospital is looking for a part-time enthusiastic and dynamic Band 4 PCC/ Administrator to manage the patient pathway and support clinical team with administrative duties of our Clinical Haematology service.

The successful applicant will be responsible for letter turn around, booking referrals, cashing-up clinics, scheduling, covering reception and the day-to-day administrative work of the service. The post-holder will provide a comprehensive and efficient administrative service.

We are looking to recruit an individual who works well under pressure, is enthusiastic, well-motivated and can work on their own initiative.  The applicant should also have good Cerner Millennium skills. Good organisational and priority skills are essential along with the ability to work in a busy environment. The successful applicant should be committed to providing quality care for our patients and their families whilst applying the Barts Health Trust Values.

If you are interested in applying but would like further information about the role, or wish to have an informal discussion, please contact Natalie Wragg – [email protected].

Main duties of the job

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.

In summary the post holder will:

• Actively manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that 18-week access and other quality targets are met.
• Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.
• Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilization and use of corrective actions on CRS (the Trust’s patient information system) when required.
• Cashing up and scheduling appointments.
• Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.
• Undertake typing of letters which are not generated through voice recognition. Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.