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Job summary

Main area
ICT Service Delivery
Grade
Band 6
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
259-8157297GSS
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Royal London Hospital
Town
London
Salary
£47,951 - £56,863 per annum inc
Salary period
Yearly
Closing
06/08/2026 23:59

Employer heading

Barts Health NHS Trust logo

ICT Technical Service Desk Specialist

Band 6

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. 

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Job overview

We are looking for an experienced Service Desk Analysts to join an ITIL based Service Delivery team helping to resolve complex technical issues for all of the Trusts Employees.
The post holder would be joining a well established support team which supports the Trust 24/7 X 365.  You will be the first point of contact for all technical issues or requests


Main duties of the job

The role will work within the Service Delivery team to provide support for a range of services to all users within the Trust. This will include providing support remote and in person.  The team upholds a strong team ethic and values and is often seen as the face of ICT.


The role is to provide technical support within agreed service levels, technical standards and policies. The post-holder will have experience providing a service management tool for handling support calls and other ITIL processes.  

The successful candidate will be knowledgeable in a range of IT systems and demonstrate excellent problem solving skills.  

In return, we will develop your skills, knowledge 
and experience with formal and on-the-job training.  This is a fantastic opportunity to take a role in the Trust’s Informatics team and to be a valued member of one of the country’s highest profile Trusts.
If you have a background in IT/Informatics, are interested with working with a Trust accelerating through digital transformation programmes within the Trust and local ISC, and like a challenge then we would love to hear from you. 

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Person specification

Qualifications

Essential criteria
  • • Educated to a degree level or the equivalent combination of education, training, or work experience.
Desirable criteria
  • • ITIL foundation certificate (or 1-year equivalent experience)

Experience

Essential criteria
  • • At least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users
  • • At least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users) • At least 1 year experience in using a Service Management Tool to log incidents and requests with the appropriate information. • Experienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults.
  • • Experienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults.
Desirable criteria
  • • Previous experience working in an NHS environment.
  • • Experience in configuration, installation, and support of end user infrastructure
  • • Experience in technologies currently used by the Trust; DHCP and Wi-Fi connected devices

Knowledge

Essential criteria
  • • Knowledge of Microsoft operating systems and office software
  • • Knowledge of Active Directory and Microsoft Applications such as Office 365 and SharePoint
Desirable criteria
  • • Knowledge of the ITIL v4 guiding principles and processes.

Skills

Essential criteria
  • • Ability to quickly analyse problems and establish a technical fix.
  • • Ability to troubleshoot basic network issues, software, mobile device, and printing faults
  • • Ability to work well in a fast-paced, high-stress team environment
  • • Excellent interpersonal skills and the ability to interact with a range of people including executives, management, and individual contributors (clinical and non-clinical)
  • • Able to convey information by email, telephone and face-to-face to staff of all levels.
  • • Able to record complex technical details accurately and able to document technical procedures.
  • • Excellent analytical diagnostics and PC troubleshooting skills
  • • Ability to prioritise and work under pressure to meet deadlines

Other

Essential criteria
  • • Willingness to learn new systems and technologies
  • • Ability to participate in the departmental out-of-hours shift rota, which includes unsociable hours such as evenings, nights, and weekends.
  • • Willing to take on responsibilities and challenges
Desirable criteria
  • • Evidence of continuous development

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Spencer Rolls
Job title
Service Support Manager
Email address
[email protected]
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