Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (7 Day Working Week)
- Job ref
- 333-G-CC-1608
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- Belsize Priory Health Centre
- Town
- London
- Salary
- £31,554 - £33,270 per annum inc. Inner HCAS (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 06/10/2026 23:59
Employer heading
Team Administrator
NHS AfC: Band 3
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
We are looking to recruit a Full time Administrator to fill vacancy within Camden CICH. As part of your role you will be supporting both Therapies and Community Nursing Services to deliver high standards of care.
We are looking for a dynamic, enthusiastic and experienced administrator. The main duties of the role is to upload referrals, check and order stock, take telephone calls and forward messages and minute taking. You will also be responsible for ensuring clinical equipment is serviced, registered with our central register, along with liaising with NHS Estates regarding office concerns.
Strong organisational skills are required for the role.
Experience working within community settings desirable.
Experience working with System One and Outlook desirable.
Main duties of the job
The post holder will provide high quality, comprehensive, confidential, administrative support to the community Nursing and Therapy Teams.
The post holder will be required to demonstrate excellent organizational and IT skills and have the ability to work independently, using discretion, judgement and critical analysis where appropriate.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Working for our organisation
We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across the trust and more whatever stage of your career you're at, there's always a place for you at CNWL.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed job description and main responsibilities
- To answer incoming telephone calls in a professional manner providing reassurance and empathy to service users and their carers or relatives, taking and passing on accurate messages for the team, using knowledge and initiative to identify when messages are of a more urgent nature and ensuring these are forwarded to the appropriate team member.
- To offer administrative support to the team at base.
- To undertake word processing duties such as typing letters, minute taking and general correspondence as required.
For detailed information about this post please see attached job description.
Person specification
Qualifications
Essential criteria
- GCSE or other qualification
- A level or equivalent
Experience
Essential criteria
- Relevant experience or secretarial experience.
- Experience of supervising staff in their daily work
- Experience of data entry using various databases
Desirable criteria
- Experience of working in an NHS setting
Skills & Knowledge
Essential criteria
- Demonstrable knowledge of MS Word, Outlook and Excel
- Accurate data entry and typing skills – 45 wpm+
Desirable criteria
- Accurate minute taking
- Ability to equably create rotas
Attitudes, aptitudes, personal characteristics
Essential criteria
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
- Excellent written and verbal communication skills
- Ability to work unsupervised
- Ability to prioritise own workload
- Ability to work within a team
- Able to deal with difficult/emotional callers
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanna Rockliff
- Job title
- West Neighbourhood Lead
- Email address
- [email protected]
- Telephone number
- 07764327208
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