Job summary
- Main area
- Administrative
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday - 8 to 4 or 9 to5)
- Job ref
- 333-G-CIS-0225-A
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- Hathaway House,
- Town
- London
- Salary
- £34,186 - £37,389 per annum inc HCAS (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 07/08/2026 23:59
Employer heading
Team administrator
Band 4
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
Community Independence Service in Westminster is looking for a highly organised and proactive Team Administrator to provide comprehensive and efficient administrative support to our team. This is an office based key role that ensures the smooth day-to-day running of operations, supporting colleagues and contributing to efficient service delivery.
The postholder will be required to support the Borough Lead and Pathway Leads with varying ad hoc administrative tasks and the implementation of service improvements.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Previous applicants within the last 3 months, no need to apply
Main duties of the job
Provide comprehensive administrative support to the Westminster CIS Service, including assisting the Borough Lead and Pathway Leads. The role involves advanced use of IT systems, coordinating meetings and events, managing communications, and maintaining records to a high standard.
Responsibilities include supervising junior administrative staff, supporting recruitment and onboarding processes, and ensuring efficient handling of enquiries, correspondence, and shared inboxes. The post holder will liaise with internal and external stakeholders, organise meetings and minute-taking, and assist with projects, audits, and service needs at short notice.
The role requires effective prioritisation of tasks, maintaining confidentiality, managing supplies, and demonstrating a flexible, professional approach aligned with Trust values, alongside a commitment to ongoing personal development.
Working for our organisation
Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends, family, carers, and also other staff members.
As a member of the clinical team, we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
Detailed job description and main responsibilities
The post will be supervised and the post holder will liaise closely with other administration staff within the service (across the Tri-borough), other administrators from other areas across the Trust and external agencies as required.
Provide comprehensive and efficient administrative support the Westminster’s CIS Service.
To support the Borough Lead and Pathway Leads as required.
To provide advanced knowledge of a range of IT applications including MS Teams, Word, Excel and PowerPoint, amongst others.
Supervise, mentor and oversee junior administrative colleague.
To provide support with team recruitment processes where required.
To support with setting up and induction of new starters; new starter forms, induction meetings etc.
To provide adequate administrative support to additional requirements the service may require at short notice.
To organise meetings/committees, ensuring that agendas and papers are distributed in a timely manner and venues are booked.
To minute meetings/committees as required.
To organise away days or team meetings, special events, as necessary, taking responsibility for all aspects of this.
To deal with telephone calls and accurately record and pass messages as appropriate, presenting a welcoming and professional image for the service and Trust, using discretion in re-directing calls as appropriate.
To manage the team’s distribution lists and shared mail boxes.
To liaise effectively with managers/other NHS professionals and with all internal and external parties.
To circulate documentation/material in an effective and rapid manner using the communications network for staff.
To ensure all work is completed to a high standard and in a timely manner, and that confidentiality is maintained at all times.
To support with team projects as required.
To provide general support as required within the CIS and to assist/support/cover other CIS administrative staff and cover their meetings where required, including diary management, minute-taking and organising meetings.
The post holder will be expected to familiarise themselves and comply with all personnel policies and procedures.
To manage and prioritise conflicting tasks and responsibilities.
To maintain a flexible, positive and professional attitude in line with CNWL’s Trust Values and Expected Standards of Behaviour at Work policy.
To take responsibility for your own learning and development and attend relevant courses and conferences in agreement with the Head of CIS.
To ensure clinical /office supplies are managed and ordered as required.
Support with service projects and audits as required
The in person interviews will take place on 22nd July 2026.
Person specification
Education
Essential criteria
- Degree or equivalent relevant experience or qualification
Experience
Essential criteria
- Experience of providing administrative services within a complex area of business
- Experience of minuting large and small complex meetings to the highest standard.
Desirable criteria
- Experience of a large complex healthcare organization/provider
- Previous NHS Experience
Skills
Essential criteria
- Accurate typing (50 wpm minimum).
- Advanced knowledge and advanced use of a range of IT applications including MS Teams, Word, Excel and PowerPoint, amongst others.
- Demonstrable skills in providing multi-team support and business support services to management.
Knowledge and abilities
Essential criteria
- Development and implementation of office systems and procedures.
- Managing multiple, complex, electronic diaries (advanced user of Outlook Calendar).
- Experience and confidence in using electronic mail and knowledge of computer systems.
- Ability to produce complex notes to short deadlines.
- Be an effective communicator with excellent verbal communications and interpersonal skills, including influencing ability and high emotional intelligence.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Mizzaro
- Job title
- Bi-Borough UCR Pathway Lead
- Email address
- [email protected]
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