Job overview

Assistant Pathway Coordinator 

(Head and Neck - ENT, Oral and Maxillofacial Surgery, Restorative Dentistry and Orthodontics)

This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.  

You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.

The Assistant Pathway Coordinator provides administrative support to ensure patients progress smoothly through outpatient, diagnostic and treatment pathways. Working as part of the wider administrative team, the post holder undertakes data entry; paying attention to detail and accuracy, supports ad-hoc appointment booking and scheduling, prepares clinic documentation and correspondence, and responds to routine patient and staff enquiries in line with agreed procedures.

The role follows standard operating procedures and established escalation routes.  The post holder will use judgement to prioritise tasks, manage competing deadlines, and flag discrepancies or potential delays (e.g., missing information, outcomes not recorded, incomplete referrals), escalating issues appropriately to support timely pathway progression and data quality.

Main duties of the job

The post holder will support the effective administrative management of patient pathways across the relevant CBU (i.e. outpatient and elective services). Working as a part of a multi-disciplinary team, they will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

The post holder will act as a key administrative contact for patients and staff, supporting accurate data entry, coordination of appointments, and proactive tracking of RTT pathways. They will follow Standard Operating Procedures and work closely with clinical and administrative colleagues to ensure high-quality, patient-centred service delivery.

Reception cover (the department manages its own reception areas Orthopaedics/Fracture Clinic)

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.