Job summary
Employer heading
Configuration Officer
Band 6
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
We are seeking a talented and experienced Service Now Configuration Officer to join our team. The ideal candidate will have a strong background in IT service management and a proven track record of configuring and customizing the Service Now platform to meet the Trust’s requirements. You will work closely with stakeholders to understand their needs and translate them into Service Now solutions.
Main duties of the job
Responsibilities:
- Configure and customize the ServiceNow platform to meet the Trust's needs
- Work with stakeholders to gather requirements and design solutions that align with our goals
- Develop and maintain configuration documentation
- Collaborate with cross-functional teams to implement and test new configurations
- Provide support and troubleshooting for ServiceNow-related issues
- Stay current on industry best practices and new features of the ServiceNow platform
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Fore more information about this vacancy. Please refer to the attached detailed job description and main responsibilities.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCSE standard or equivalent
- Good standard of Written and Spoken English
Desirable criteria
- English GCSE or NVQ1
Experience
Essential criteria
- Experience configuring and customizing the ServiceNow platform
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hatim Benfares
- Job title
- Service and Desk Side Lead
- Email address
- [email protected]
- Telephone number
- 0203 738 7200
- Additional information
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