Job summary
- Main area
- Administration & Patient Services
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 363-CP6119790-A
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Trust HQ
- Town
- London
- Salary
- £34,089 - £41,498 per annum inc HCA pro rata
- Salary period
- Yearly
- Closing
- 05/05/2024 23:59
Employer heading
People Participation Worker - MHLDA Collaborative
Band 5
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
Want to help service users and carers across North East London shape and improve mental health services?
In this role, you will help to support the Mental Health, Learning Disabilities and Autism Collaborative (ELFT and NELFT) in its purpose to bring together clinical, lived experience and operational leaders across health, social care, the voluntary sector and other agencies to improve outcomes, experience and value for people with mental health needs.
By supporting service users and carers to get involved, raise their voice and participate in a range of priority led change projects across both trusts, you play a pivotal role in ensuring the very people who use mental health services across North East London are able to have a say in its future and a hand in its success.
Join us in helping enable service users in being part of the solution
Main duties of the job
Some of the main duties of the role include:
- To support service users and carers in developing their own skills and confidences toward their goals and aspirations through participation.
- To ensure service user and carer voices are listened to and heard in the Collaborative.
- To support the People Participation Lead in developing and maintaining a pool of service users and carers with relevant lived experience - working in partnership with others – to enable effective involvement in the Collaborative
- To work alongside carers, carer support groups
- To support joint working between the two Trusts (NELFT & ELFT), the voluntary sector and the user/carer movement
Please see the job description attached to this role for the full list of duties and responsibilities
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Please for further information kindly refer to the job description and person specification attached to this vacancy.
Person specification
Education/ Qualification/ Training
Essential criteria
- Good level of education GCSE or equivalent in English and Maths
- NVQ Level 3 or equivalent
- A willingness to undertake further training and/or qualifications.
Desirable criteria
- Educated to degree level or equivalent experience.
- Further education/training in the areas of user and/or carer involvement
Experience
Essential criteria
- Experience of work on service user and carer related issues.
- Experience of working in a mental health or related setting.
- Personal experience of using MHLDA services or being the carer for someone who uses mental health services.
- The ability to demonstrate sound practical experience and understanding of current issues and challenges.
- Experience of working with health agencies.
- Experience / understanding of advocacy
- Experience of partnership working with third sector agencies or organisations.
Desirable criteria
- Experience of public speaking at regional or national conferences.
- Personal experience of working within the voluntary sector.
- A good knowledge of services for mental health service users in the statutory and voluntary sectors
- Previous experience of Quality Improvement
Knowledge and Skills
Essential criteria
- Ability to support individuals or groups of service users or carers in presenting their views.
- Ability to creatively engage mental health service users or carers to participate and to have a say in how we run the Trust
- Ability to present the views of service users and carers to a variety of stakeholders, including at a strategic managerial level.
- Ability to provide clear advice, support and guidance to a wide range of people including service users, carers, members of the public, senior managers and external organisations.
- Excellent verbal and written communication skills.
- Ability to work to tight deadlines, under pressure and to prioritise own work streams.
- Commitment to the Trust’s Equality and Diversity scheme and core values.
- Good interpersonal skills with the ability to deal with a wide range of people.
- Competent computer skills.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Robert Hunter
- Job title
- People Participation Lead - MHLDA
- Email address
- [email protected]
- Telephone number
- 07901 615978
List jobs with East London NHS Foundation Trust in Administrative Services or all sectors