Ward Administrator - Cardiac Critical Care
An exciting opportunity has become available for a Band 3 Ward Administrator working in the in a leading Children’s Hospital.
You will work to support the Cardiac Critical Care Unit (CICU) at Great Ormond Street Hospital for Children NHS Foundation Trust. CICU at Great Ormond Street Hospital is a specialised unit for children under 16 years of age who need intensive care for conditions involving the heart, lungs or airways. The unit also cares for children who have had major heart, lung or airway surgery.
The CICU team is a multi-disciplinary team which includes intensive care doctors and nurses, cardiologists, cardiac surgeons, ventilator technicians, physiotherapists and pharmacists.
Main duties of the job
You will be responsible for providing excellent customer care to families on the ward and for carrying out established administrative processes efficiently and accurately. You will have excellent interpersonal skills and be able to deal effectively with a wide range of people. You will be highly organised and competent with IT to succeed in this role. You will have a caring and flexible approach to meet service requirements and will work well both as part of a team and independently.
We encourage applications from enthusiastic individuals who can take on new challenges and want to provide the best possible service to clinicians, nurses, and families alike.
Working for our organisation
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
- Excellent communication skills both written and verbal at all levels within multidisciplinary team
- Excellent organisational skills
- Excellent interpersonal skills with demonstrable customer service skills
- Ability to work as part of a team
- Ability to use own initiative
- Flexible approach to work including cross-covering other roles in the admin team where necessary
- Willingness to learn new skills
- Takes responsibility for own actions and promotes good team working
- Previous experience in a healthcare setting
- Knowledge of how to deal with non-routine activities
- Excellent IT skills including use of Word, Excel and email
- Previous experience in an administrative setting
- Previous experience of speaking with patients and dealing with any issues
- Awareness of the use of information to support healthcare
- Experience of using patient information systems
- Shares information and good practice appropriately
- Educated to GCSE standard or equivalent work experience
GOSH Culture and Values
- GOSH Values
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Eamonn Connery
- Job title
- Patient and Pathway Manager
- Email address
- Telephone number
- Additional information