Job summary
- Main area
- Communications
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 196-COF10178-T
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Becket House
- Town
- London
- Salary
- £34,089 - £41,498 inc HCA
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
External Marketing Communications Officer
NHS AfC: Band 5
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Are you a talented external communications and marketing officer who can help us raise the profile of the Health Innovation Network across the health and care sector?
We are now recruiting for a Communications and Marketing Manager to join the Health Innovation Network (HIN) South London. This role is focused planning and creating engaging communications aimed at our external stakeholders, driving awareness and understanding of our projects as we seek to improve health and care in south London and beyond.
Hosted by Guy’s and St Thomas’s NHS Foundation Trust, we enjoy the benefits of being NHS members of staff while focusing on innovation to improve the lives of patients and staff in the health and care sector.
Main duties of the job
Our projects span a wide variety of specialisms and clinical areas, from mental health to digital technology and transformation.
However, regardless of the project or programme, our work is always worth communicating.
Whether it is sharing the insights from our latest evaluation with commissioning teams, or letting local clinicians know about an upcoming training programme, engaging with the wider health and care community is an essential part our work.
Our external marketing and communications officer (closely supported by the rest of the communications team) is responsible for much of this work on a day-to-day basis.
The role involves using a variety of communications skills to promote our work, with a particular focus on media management and events. You will be expected to develop strong internal and external relationships with stakeholders including project managers, clinicians, communications colleagues at partner organisations and journalists, leveraging this network to ensure our projects get maximum visibility.
Working for our organisation
What is the Health Innovation Network?
The HIN is the health innovation network for south London, one of 15 similar organisations across England. We work across a range of health and care services through each of our clinical and innovation themes, to transform care in diabetes, patient safety, mental health, cardiovascular and healthy ageing and to accelerate innovations into the NHS. Health innovation networks help mobilise the value that the NHS can add as an economic asset to the UK economy. The HIN works with a range of expert support and services across the health and care sectors that support NHS innovators and companies to realise the commercial and economic potential of their innovations.
As part of the HIN adaptable working principles, which allows our ability to adapt to changes in project portfolios and gives staff the opportunity to enhance their skills and expertise, the successful candidate may be asked to operate across other themes and projects.
Our Values
Brave - We encourage our teams and others to be brace with their ideas and support them to try new things.
Kind - We care about each other, the people we work with and about the health and wellbeing of south Londoners.
Open - We're open about what we do, and we share what we learn.
Different - We think differently, and we are strong because of our diverse background, talents, and experiences.
Together - We build communities and networks, we collaborate, and we connect.
Detailed job description and main responsibilities
The role of the External Marketing Communications Officer is to support the Manager with the implementation of external marketing of the HIN to ensure that key stakeholders are well informed and that messages are aligned to the priorities of the HIN.
The External Marketing Communications Officer will also oversee the provision of accurate and relevant information about the organisation and its services.
The postholder will report to the Manager but they will also work closely with other HIN teams to ensure that needs and views are taken into account when creating any information or literature.
The External Marketing Communications Officer will be responsible for the day-to-day delivery of external communications and marketing using the existing channels and assist with the development of new and innovative ways of engaging and communicating with stakeholders, including the media.
They will support the Manager in the organisation and administration of stakeholder events, briefings and meetings.
The postholder will need to have existing experience of working in communications and/or marketing, preferably with knowledge and experience of media relations.
They will be confident and able to deputise for the Marketing Communications Manager when necessary.
Person specification
Qualifications/ Education
Essential criteria
- Educated to degree level or equivalent experience in a relevant discipline eg journalism, marketing, communications etc
Previous experience
Essential criteria
- Experience of working within external marketing communications and/or journalism
Skills/Knowledge/ Ability
Essential criteria
- Knowledge of the health and social care environment in the UK, specifically the NHS
- Good attention to detail and proof reading skills
- Ability to receive complex information and reproduce it in a way that is easy to understand
- Excellent planning and organisational skills
- Ability to work with a range of staff at varying levels
- Good time management skills and ability to prioritise own workload
- Able to use own initiative
- Highly competent in the use of relevant computer programmes, e.g. Microsoft Office, InDesign and other free to use design tools such as Canva
- Functional ability to use email marketing platforms e.g. MailChimp, Dotmailer
Personal Qualities - Team work
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
- Team player
- Analytical mind
- Have a flexible and dedicated approach to work.
- A commitment to public sector values.
- Excellent time management and organisational skills.
- Highly developed oral, written and presentation skills, with the ability to develop, communicate and gain ownership for a clear vision and direction.
- Facilitation skills, leading large meetings and events and confidently involving all participants
- Understanding of and commitment to equal opportunities in employment and service delivery.
- Personal and professional demeanour and credibility that generates trust and confidence in others.
- The highest degree of honesty and integrity
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- George London
- Job title
- Head of Communications
- Email address
- [email protected]
- Additional information
Interested candidates are highly encouraged to contact and discuss this role in advance of application with George London, HIN Head of Communications ([email protected]).
Please note that this role will not commence until August 2024.
We are committed to Equality, Diversity and Inclusion and ensure we have a diverse panel for all our recruitment.
Don’t meet every single requirement in the person specification? Studies have shown that women and people from global majority backgrounds are less likely to apply for jobs unless they meet every single criteria. At the HIN we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with what is stated, we encourage you to apply anyway or contact us to discuss. You may be just the right candidate for this or other roles.
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