Patient Pathway Coordinator / Team Leader
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure. You will have the opportunity to work with clinicians to deliver high quality care to patients within the general diagnostic services.
The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
Main duties of the job
The Radiology Department currently operates sub-modalities across both sites inclusive of CT, MRI, Ultrasound, Plain Film X-Ray and Fluoroscopy . In addition to this, Radiology manages locations including Evelina Children Hospital Paediatric Imaging, Women Ultrasound Services and several areas within the Cancer Centre Outpatients Department.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.
This is a challenging Full Time role, 37.5 hours per week (7.45am-4.00pm / 9.00am-5.15.pm), which requires excellent organizational skills with a proactive, collaborative and flexible approach, and the ability to liaise with members of staff at all levels. Candidates must be flexible to the needs of the service, attend meetings when required and have excellent communication skills.
The successful candidate will be responsible for the management of busy Radiology services across multiple areas/locations and line management of Admin and Clerical staff within the Diagnostic Radiology.
The successful candidate would be expected to work closely alongside the management team across both St Thomas' and Guy's hospital sites on rotational basis.
Working for our organisation
Are you looking to join one of the UK's most respected and successful NHS foundation trusts, a leading center for Medical Research, Innovation and Education and Training? Would you like to join a Trust where staff are often at the forefront of new ideas that improve care for our patients?
At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.
Detailed job description and main responsibilities
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Generic Clinical A&C Job Description: Patient Pathway Coordinator Band 4 Page 3
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
- Develop working relationships with a wide range of clinical and managerial staff.
- Data collection and analysis:
- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and report issues to management.
- Policy development
- Review and support development and implementation of Standard Operating Procedures.
- Review and support development and implementation of internal targets.
- Provide day-to-day supervision and oversight of duties for the departments administrators.
- Ensure the administrators complete preparation for each MultiDisciplinary Team.
- Providing support for day to day queries from administrators.
- Ensure administrators are fully adhering to the appropriate Trust policies and protocols.
- Identify training and development needs of staff, taking these forward where appropriate.
Please see JD attached.
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- IT package qualifications/training
- Customer services qualification/training
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fastpaced high volume customer care environment.
- Experience of administrative role in the NHS
- Experience of supervising staff
Skills, Knowledge and Ability
- Ability to use own initiative and work autonomously
- Ability to deal with challenging service users and situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Organisational and time management skills to meet deadlines
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Documents to download
Further details / informal visits contact
- Michael Sylvester
- Job title
- Deputy Service Manager
- Email address
- Additional information
Michael Sylvester - Deputy Service Manager