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Job summary

Main area
Referral Management
1 year (Fixed Term)
Full time - 37.5 hours per week
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
£30,279 - £33,116 inc HCA
Salary period
29/07/2024 09:00

Employer heading

Guy's and St Thomas' NHS Foundation Trust logo

Referral Management Team Leader


Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Job overview

The Referral Management Service at Guy’s & St Thomas’ NHS Foundation Trust is seeking a Team Leader to support the running of the service. The post is a full-time role which involves working cross-site and reporting to the Assistant Service Manager

Please Note: Vacancy may close early due to high numbers of applications

Main duties of the job

The role will require you to manage staff across two sites and work with confidential information. It requires a candidate with strong data quality skills and previous staff management experience. The post holder will be responsible for the day-to-day running of the Referral Management admin team, auditing internal processes and delivery of PDRs and performance management.

Duties include:

  • Provide a secure and efficient referral service, ensuring all paperwork is processed in line with Trust targets
  • Responsible for the day to day management of the team in line with Trust policies
  • Supervision and management of RMC processes to ensure acceptable standards and data quality
  • Auditing and validation of work to ensure resolution of any errors such as quality, delays etc
  • To ensure resolution of enquiries, complaints and carry out complex investigations regarding any aspect of the RMC process 
  • To provide training, development and support for staff to ensure   delivery of the service.
  • Review and report on staff performance,  setting clear standards and objectives, identifying training/development needs and performance/conduct issues
  • Manage and ensure accurate records of staff attendance, annual leave and sick leave to ensure the service is always adequately covered
  • To ensure statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team 


Working for our organisation

This is an exciting and challenging role where the successful post holder will be joining an established team which provides referral management services trust wide. The department has a strong commitment to excellence in service and the post holder will have an opportunity to interact with all Trust services and make a positive impact on the patient pathway

Detailed job description and main responsibilities

The ideal candidate will possess excellent attention to detail and have the ability to work flexibly in order to manage changing workloads and meet targets and deadlines. They will be required to be proactive in identifying errors, able to communicate clearly and effectively and be a focal point for all staff and services using the Referral Management Centre.
























This is an excellent opportunity to develop your leadership and management skills amongst a host of other duties. 

Person specification


Essential criteria
  • Previous demonstrable experience of data collection and data quality.
  • Experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
  • Experience of referrals and ASI's
Desirable criteria
  • Proven experience of managing service issues effectively
  • Knowledge of key waiting times targets including 18 weeks


Essential criteria
  • NVQ 3 certificate in management or equivalent qualification/experience in relevant field
Desirable criteria
  • NVQ 2 certification in Team Leading


Essential criteria
  • Excellent attention to detail and data quality skills
  • Ability to develop good working relationships with hospital staff at all levels
  • Excellent interpersonal and communication skills both verbal and written
Desirable criteria
  • Understanding of Trust hospital systems ie: Epic, SCR
  • Microsoft Word / Excel skills and willingness to develop and use different packages

Employer certification / accreditation badges

Timewise helps businesses to attract and develop the best talent through flexible working.Care quality commission - GoodDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Karen Galloway
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
0207 188 71800
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