Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-WCCS-2383
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £30,546 - £32,207 pa inclusive
- Salary period
- Yearly
- Closing
- 20/02/2026 23:59
Employer heading
Clerical Coordinator
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
We are looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties.
The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department. They will respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
The successful post holder would be joining an exceptional team who have shared values and consistently strive to provide high quality patient care. We work collaboratively with other multidisciplinary teams to improve our service, as well as supporting staff to develop their skills and confidence within the department.
Main duties of the job
- Perform administrative tasks according to Trust, Departmental and statutory regulations.
- Provide a high standard of patient care within the Imaging Department.
- To communicate effectively in order to ensure the smooth running of the service.
- To supervise junior staff within the Imaging department.
- To demonstrate a commitment to the Directorate and Trust Objectives.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
- A Level, NVQ 3 or equivalent experience
- Formal Customer Care Training or willingness to undertake
Experience
Essential criteria
- General clerical experience including filing
- Knowledge of hospital CERNER patient administration system
- Knowledge of medical terminology
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable criteria
- Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
- Knowledge of NHS waiting and booking targets
Skills/knowledge/ abilities
Essential criteria
- Good keyboard and IT skills
- Ability to manage difficult situations
- Ability to input and retrieve data accurately on a computerised system
- Ability to work within a team as well as independently with a professional approach towards work and colleagues
Desirable criteria
- Proficient use of Microsoft Office (Word & Outlook)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gillian Greene
- Job title
- Imaging Operational Lead
- Email address
- [email protected]
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