Job summary
- Main area
- Cancer Services - Macmillan Navigator & OAFU Service
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-SCCS-1417
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £30,279 - £33,116 pa inclusive
- Salary period
- Yearly
- Closing
- 21/05/2024 23:59
Employer heading
Macmillan Cancer Navigator
Band 4
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
As a leading UK Academic Health Science Centre, we at Imperial College Healthcare NHS Trust pride ourselves on being at the cutting edge of innovation and service development and delivering world class clinical outcomes.
We are seeking enthusiastic and motivated professionals to join the Macmillan Cancer Navigator Service, a telephone based support service providing a single point of access for all cancer patients under the care of Imperial College Healthcare NHS Trust, including their family and external healthcare providers. You will be part of a team of 7 Navigators, supported by the Macmillan Patient Support Supervisor.
You will have an opportunity to make a real difference to the experience of cancer patients and their families while enhancing your support and communication skills. This is a unique role that provides direct telephone contact with our patients as well as the chance to liaise with both clinical and administrative teams internally and externally.
The ideal candidate will have experience of working with or supporting patients or clients with complex holistic needs, a good understanding of cancer and advanced communication skills. Previous NHS experience would be an advantage but not essential.
We are advertising 1x substantive role.
Main duties of the job
- To coordinate timely care for patients from referral throughout their treatment
- To provide a ‘touch point’ for patients and GPs with the hospital to ensure two-way communication during treatment
- To provide guidance, contact and support for patients as they journey through our hospital(s)
- To ensure all appointments are notified in a timely manner providing an excellent patient experience providing required information
- Signposting to other support services
- Support people affected by cancer to self-manage
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert
Person specification
Education/ Qualifications
Essential criteria
- A comprehensive secondary education with a minimum of 5 GCSE’s
- Evidence of further education beyond
- A level or equivalent work experience.
Desirable criteria
- Evidence of further education
Experience
Essential criteria
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines.
- Problem solving techniques and implementation of sustainable changes
- Management of complex administrative process
Desirable criteria
- Experience in the NHS environment
- Experience of working with senior clinical staff
Skills/Knowledge/ Abilities
Essential criteria
- Able to communicate contentious and or sensitive information to service users and internal colleagues
- IT Skills
- Communication skills
- Ability to work logically with great attention to detail using own initiative.
- To have skills in the extraction of information from Trust systems.
Desirable criteria
- Good time management skills to prioritise workload
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Obs Choudhury
- Job title
- Macmillan Patient Support Supervisor
- Email address
- [email protected]
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