Job overview

Imperial College Healthcare NHS Trust is seeking a proactive and compassionate Assistant Service Manager to join our high-performing Gynaecology, Sexual Health and Specialist Fertility (IVF) services, delivering expert, patient-centred care to a diverse population across London.

This is a key operational role supporting the day-to-day management of clinical services, ensuring safe, effective and efficient delivery of care. You will work closely with clinical leads, administrative teams and senior managers to support service performance, patient flow and continuous improvement across the pathway.

You will play a central role in coordinating service delivery, overseeing administrative and clinic processes, and ensuring that patients experience a seamless, high-quality journey. This will include monitoring referrals, clinic capacity and utilisation, managing waiting lists and RTT performance, and supporting the resolution of operational challenges.
The role involves supervising and supporting administrative teams, ensuring standard operating procedures are followed and that high standards of data quality and patient communication are maintained.

You will also contribute to service planning, reporting, and improvement initiatives, using Trust systems to analyse performance and identify opportunities for optimisation.

Main duties of the job

• Plan and coordinate daily administrative work for the service so that clinics, appointments and associated patient pathways run smoothly and efficiently. 
• Maintain reliable administrative systems (e.g. booking, call handling, records and 
  tracking) to support safe clinical pathways and timely communication with patients. 
• Monitor performance indicators, such as Referral to Treatment (RTT) standards, diagnostic and cancer waiting times and call response rates, and other service specific indicators. Highlight trends, risks or breaches to senior managers so that early action can be taken.  
• Identify service issues, propose practical solutions and support implementation of agreed changes to improve patient experience, flow and use of resources. 
• Coordinate service meetings by preparing agendas, collating and circulating papers, taking accurate minutes and tracking completion of agreed actions so that decisions are recorded and followed through. 
• Contribute to audits and reporting by collecting information, analysing data and summarising key findings in a clear format to support performance monitoring and 
  service development. 

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. 

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.