Job summary
- Main area
- Hotel Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-HS-21
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- St. Mary's Hospital
- Town
- London
- Salary
- £31,554 - £33,270 pa inclusive
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Hotel Services Supervisor Porter, Patient Dining, Domestic
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Lead with Purpose. Inspire with Action.
Are you a born organiser with a passion for people and a commitment to service excellence? We’re looking for confident, hands-on Supervisors to lead our dedicated teams across the vibrant and impactful Imperial College Healthcare NHS Trust hospital sites.
This is no ordinary role – it’s fast-paced, high-energy, and absolutely vital to the smooth running of our services. As a Supervisor, you’ll oversee daily operations within one of our dynamic Hotel Services teams, whether it’s, Patient Dining, Domestics or Portering.
You’ll be the spark that drives your team to success, ensuring everything runs like clockwork, meeting the highest standards of safety, quality, and care. Managing logistics, staffing, and service delivery will be at the heart of your role, all while cultivating a culture of teamwork, professionalism, and excellence.
If you're ready to take ownership, inspire your team, and make a real difference in a leading NHS Trust, we can’t wait to hear from you!
Please note that for Domestic Supervisors we have full and part time vacancies!
Main duties of the job
• Coordinate all aspects of your designated service area, ensuring efficient and high-quality delivery.
• Lead and support your team with daily task allocation, absence management, and return-to-work interviews.
• Act as the key point of contact for staff, providing guidance, motivation, and performance oversight.
• Collaborate with clinical teams, facilities, and other hotel services to maintain seamless operations.
• Uphold Trust values and contribute to a safe, clean, and patient-focused environment.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- General education to include Maths and English at GCSE level or equivalent
Desirable criteria
- NVQ qualification in Customer Service
Experience
Essential criteria
- Understanding of relevant health and safety requirements
- An understanding of people’s equality, diversity and rights.
- Experience of customer service roles
Desirable criteria
- Previous healthcare/NHS experience
- Previous supervisory experience
Communication & Skills
Essential criteria
- Ability to work on own initiative and as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rose Polke
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 020 331 25713
- Additional information
Domestic Services Manager
020 331 22028
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