Job summary
- Main area
- PSC
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-WCCS-1332
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £27,948 - £29,468 pa inclusive
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
- Interview date
- 20/05/2024
Employer heading
Endoscopy Booking Administrator
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
We are looking to recruit a full time Endoscopy Booking Administrators who share our vision and can be guided by our Trust’s core values of kind, collaborative, aspirational and expert.
We are looking for enthusiastic multi-skilled team players to join our busy Endoscopy Team and be able to fulfil our customer service guarantee by reducing call wait times and improving patient experience.
We have a vacancy for a Band 3 Booking Administrator who will be working in a devolved setting. The Booking Administrator will be responsible for answering patient calls and booking patients within their diagnostic target time and adhering to the Trust Access Policy. The post holders will liaise with doctors and nurses as well as other departments within the hospital.
The successful post holders will be used to working autonomously, be proactive and able to take initiative to solve problems. The administrators will need to work collaboratively with doctors, nurses, and various administrative teams to deliver the objectives of the service.
We are looking for a candidate who can balance the demands of a very busy workload, are dedicated to delivering excellent patient experience. Experience in using Cerner is preferable.
You will be required to have experience in a patient facing role with an excellent customer care manner, communication and interpersonal skills, as well as, being flexible and adaptable. Our shift patterns are varied, covering a 08:00 to 20:00 rota.
Proficient Information Technology (IT) knowledge and skills are essential for this post, to enable you to provide computer based functions and advice to patients and a range of service users.
Please note we are unable to provide sponsorship for this role
Main duties of the job
- To be responsible for booking, changing and cancelling patient appointments
- Ensuring that all access and booking standards are met in regards to patient appointments when booking
- To input and maintain information on Scorpio, Cerner and Waiting List Tracker for patients admitted or discharged.
- Commitment to Directorate and Trust objectives
- Take active part in any service improvement initiatives that ensure the service is fit for purpose and delivers values for money in line with operational policies
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- Good educational standard of at least GCSE in English or Maths, or equivalent
Desirable criteria
- Medical terminology
Experience
Essential criteria
- Demonstrable customer service experience
- Previous administration experience
Desirable criteria
- Previous experience of working in hospital or NHS setting.
- Experience with information databases
Skills/Knowledge/ Abilities
Essential criteria
- Office organisation
- Good organisational skills
- Ability to prioritise work to meet tight deadlines
Desirable criteria
- Knowledge of Cerner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jesus Rodriguez
- Job title
- Endoscopy Service Support Manager
- Email address
- [email protected]
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