Job summary
- Main area
- Specialist Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-SCCS-1977
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £30,039 - £31,088 pa inclusive
- Salary period
- Yearly
- Closing
- 13/08/2025 23:59
Employer heading
Ward Clerk
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
We are looking for a highly motivated person who has great communication and organisational skills to join our Team. The post holder must be a good team player and enjoy working in a fast paced patient facing acute surgical setting.
As the welcoming face of the ward we are looking for someone with excellent customer care skills who is fully equipped to support the Riverside ward nursing team by carrying out administrative functions such as creating follow up appointments, booking transport, greeting and directing visitors, patients and staff.
Main duties of the job
- Promote a customer-focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
- Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.
- Maintain good communication links with the ward team and other departments.
- To ensure that all telephone calls are answered within the agreed time and in line with the Trust’s telephone standards.
- Redirect calls to other departments if necessary or when callers are misdirected.
- To arrange transport when required, clearly communicating with the nursing staff.
- Make outpatient appointments as appropriate prior to discharge in conjunction with the patients future care plans.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- A-Levels or equivalent knowledge or experience
Desirable criteria
- Medical terminology
Experience
Essential criteria
- Administrative experience
- Filing technique
- Basic IT literacy
Desirable criteria
- Previous experience in an NHS institution
Skills/Knowledge/ Abilities
Essential criteria
- Organisational skills/ability to learn.
- Competent use of IT systems – Excel, Word & base input
Desirable criteria
- Dictate IT
- Service sector work
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Eibhlin Malone
- Job title
- Matron for Riverside ward and Ambulatory Services
- Email address
- [email protected]
- Telephone number
- 02033138897
List jobs with Imperial College Healthcare NHS Trust in Administrative Services or all sectors