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Job summary

Main area
Stroke & Neurosciences
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
290-MIC-1708
Employer
Imperial College Healthcare NHS Trust
Employer type
NHS
Site
Charing Cross and St Mary's Hospital
Town
London
Salary
£31,944 - £34,937 inclusive
Salary period
Yearly
Closing
23/07/2025 23:59

Employer heading

Imperial College Healthcare NHS Trust logo

Neurosciences Administration Supervisor

Band 4

 Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.  

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.  

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

 

 

Job overview

Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? Join us as a Neurophysiology Administration Supervisor.  The role is vital in supporting the directorate in delivering high quality patient care at Imperial College Healthcare NHS Trust. This is a varied but pivotal role involving managing the administration Neurophysiology team based at Charing Cross and St Mary's Hospital.  It is important the candidate is has efficient time management skills. 

The role consists of  ensuring Neurophysiology clinic templates  are set up to ensure the administration team are able to book patient appointments in accordance with Trust Policy, to ensure patients receive their treatment in a timely manner.  

This post requires the post holder to be on-site.

Main duties of the job

  • The role is to provide administrative and supervisory support in Neurophysiology, four days at Charing Cross and one day at St Mary's Hospital.
  • The successful candidate must demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff, patients and external agencies
  • The post-holder will be responsible for the purchasing of stationery order for office equipment and ensure stock levels are maintained and accepting office deliveries and appropriately signing for stocks of drinking water or stationery items/office supplies.
  • The position will have day to day management of administration staff and any temporary staff, which will include maintaining accurate records of annual leave, study leave and sickness of secretarial and administrative staff.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. .

 

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria
  • NVQ Level 4 or equivalent qualification or experience
Desirable criteria
  • Formal Customer Care Training or equivalent experience

Experience

Essential criteria
  • Experience working in a hospital environment
  • Knowledge of hospital Patient Administration System (PAS)
  • Previous experience of dealing with patients appointment and booking system
  • Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff
Desirable criteria
  • Knowledge of medical terminology

Skills

Essential criteria
  • Excellent written communication skills.
  • Good keyboard and IT skills – proficient use of Microsoft Office (Word and Outlook)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Disability confident employerAccredited Living Wage EmployerNHS Rainbow Badge - BronzeWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hanif Somani
Job title
Service Manager
Email address
[email protected]
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