Job overview

To be an ambassador for the Hospital Trust as the first line of contact with the outside world, with the need to be able to proficiently operate the computer-based switchboard.  Answering in a professional manner and dealing with patients, relatives, visitors and GP enquiries, incoming calls, internal calls, numeric bleeps, message pagers.

Be able to make decisions and deal with emergency calls calmly and efficiently in a high-level fast-moving environment, dealing with cardiac arrest calls/trauma calls, stroke calls, fire calls, major incidents, bomb threats, chemical spillages and medical gas alarms.

Various shifts are currently available (subject to change), with hours to be discussed and agreed at interview. You might be required to cover other shifts as we run a 24/7 service:

 Duties:

Sat-Sun: 15.00-22.00

 Initial recruitment is for band 3. This will be increased to band 4 following successful completion of training.

Main duties of the job

• Operate as a Telephonist, deal with incoming calls on Switchboard
•  Work unsociable hours on 24 hr shift working pattern
• Operate a Securitas numeric & Pageone bleep system
• Deal with emergency calls & Medical gas alarms and emergency lift alarms calmly and efficiently following correct procedures
• Operate the on-call Rota watch
• Communicate to a high level and pass on information accurately to the Team leaders and Manager
•  Log/distribute/activate new Internal numeric bleeps and message pagers.
•  Communicate with Patient, Relatives, Visitors, GP’s and all hospital staff, medical & ancillary
•  Ability to work on your own, making appropriate decisions and dealing with any situation that may arise
•  Follow department procedures and keep accurate records of any tasks undertaken, ensuring that during any hand over the appropriate senior staff are apprised of any problems/changes
•  Prepared and willing to be called in at very short notice, in the event of a Major Incident
• Work as part of a team including taking share of covering overtime/Bank Holidays, occasionally at short notice
•      To test and exchange faulty bleeps, reprogramming the control unit to keep the user on the same number
• Reset passwords and transfer/accept accounts for users of NHS Net e-mail

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King’s Strategy – 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.  Achieving these ambitions will require all of us to work as one Team King’s, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.