Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 28.8 hours per week
- Job ref
- 197-RF7901
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- University Hospital Lewisham
- Town
- London
- Salary
- £24,937 - £26,598 per annum pro rata plus HCAS
- Salary period
- Yearly
- Closing
- 19/02/2026 23:59
Employer heading
Children's Outpatient Receptionist
Band 3
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
A vacancy has arisen within the Women, Children and Sexual Health Division to support the Acute Paediatric reception team.
We are looking for an individual who is committed, self-motivated and has excellent organisational skills to provide assistance to this busy, friendly team.
Excellent communication skills and customer service experience is essential as this post deals with a wide range of senior and junior staff both clinical and non-clinical.
Keyboard skills and knowledge of the patient administration system, LGT iCare would be an advantage but not essential, as full training will be provided.
You must be able to work on your own initiative but also as part of a very busy team.
This is a part-time position which can be worked flexibly.
Main duties of the job
To assist the with general administration/clerical duties to ensure the smooth running of the outpatient department as required.
To provide efficient and effective reception, administration, and clerical support to the Directorate.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
• First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
• To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.
• To register patient details on Cerner ensuring a high level of data accuracy.
• To admit and discharge on Cerner and on EPRS
• To deal with written and telephone enquiries for the wards/hubs as appropriate.
• To book follow up appointments as required.
• To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
• Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries.
• Provide cover for colleagues during annual leave, sickness and busy periods – this may mean going to different sites.
• Be fully competent in the features of the hospital computer system and undergo further training when systems are updated and as the job requires.
Person specification
Qualifications and Training
Essential criteria
- Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
- GCSE English Language or equivalent
- Clear handwriting and spelling
- Numerate
Desirable criteria
- NVQ Business Administration – Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential criteria
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable criteria
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Jo Johnston
- Job title
- Associate Service Manager
- Email address
- [email protected]
- Telephone number
- 07585 803428
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