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Crynodeb o'r swydd

Prif leoliad
Administration and Clerical
Gradd
Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
197-AJ5259
Cyflogwr
Lewisham and Greenwich NHS Trust
Math o gyflogwr
NHS
Gwefan
University Hospital Lewisham
Tref
London
Cyflog
£25,147 - £27,596 per annum plus HCA
Cyfnod cyflog
Yn flynyddol
Yn cau
23/05/2024 23:59

Teitl cyflogwr

Lewisham and Greenwich NHS Trust logo

Pathway Coordinator in Health Inequalities project

Band 4

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Trosolwg o'r swydd

An opportunity has arisen for a pro-active, dynamic coordinator to assist with our new Health Inequalities project,  providing administrative support and tracking patients through the PTL, organising diagnostic tests and chasing results. 

Prif ddyletswyddau'r swydd

The post holder will assist the management of the PTL waiting list initiates to address health inequalities, thus waiting times target across the Trust.

To work with the perioperative team providing support across hospital sites and divisions.

Responsible for data collection and analysis of patients on the surgical pathway and entering this information on to the database.

Track designated patients throughout their pathway, escalating issues of concerns promptly, escalating issues of concerns promptly.

Liaise with referring clinicians and primary care to ensure all patients being transferred for treatment are optimised at the earliest opportunity.

Gweithio i'n sefydliad

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Main Duties and Responsibilities

The post holder will work closely with health inequalities team to provide an administrative service to support the patient pre-operative pathway.

To liaise with patients and primary care providers to ensure all patients have appropriate investigations and follow up. 

Record details of patients referred via other routes other than the health 
inequalities dashboard. Report to the Service Management teams any deviations from process. 

To administer entry into the database according to guidelines and monitoring milestones.

Undertake validations and corrections ensuring the pathway is kept up to date.

Work closely with the Trusts performance teams to contribute to regular 
validation reports on patient’s pathways and ensuring accuracy of data at all times.

Ensure data is entered in a timely manner, checking accuracy and detail at all times.

Negotiate with all clinical and administrative personnel, within the Trust, tertiary and primary care centres to establish good working relationships in order to improve the coordination of the patient journey.

Participate in weekly tracking meetings with Service Management, highlighting any issues with patient pathways which may cause delay to surgery.

Maintain patient tracking logs by updating appointments, clinic outcomes, results, updates from other Trusts and steps in patient journeys on a daily basis.

To collect and input data, in line with Trust Access Policy and operational procedures on to the relevant Trust system.

To communicate and liaise with clinicians and their teams both within Lewisham and Greenwich Trust and in external Trusts in order to get information for the list of patients. This will be achieved through face to face contact, telephone, fax or email communication. Trust Data Protection Policy must be followed at all times.

To develop strong working links with relevant members of the Trust, wider stakeholders and a number of external staff from referring Trust teams and across the network.

To ensure any patient notes for investigation or audit are ‘tracked’ accordingly.

To identify any missing information that cannot be found after thorough investigation and highlight this promptly to the Directorate service management teams.

To highlight individual patient timeline data to appropriate clinical teams within the Trust.

To provide clerical support relating to the health inequality team as required.

To be involved in patient pathway investigations with the aim of identifying blockages, duplicates and subsequent areas where the patient journey can be streamlined.

To provide accurate data management on any relevant waiting lists.

To support all services and cross cover the other members of the team during periods of annual leave or absence as required. 


Audit and Clinical Governance

Undertake demand and capacity studies where appropriate, as directed by the service management teams.

Report changes to the database on a weekly basis.

Ensure all data collection and recording of data is completed accurately for the allocated specialties.

Establish effective communication networks with clinicians and other members of the multidisciplinary teams and actively participate in development and change to any systems.

Actively contribute to surgical pathway reviews

Assist the service delivery teams in reporting regularly to the lead clinician/Trust on compliance/non-compliance of standards.  

Manyleb y person

Qualifications & Experience

Meini prawf hanfodol
  • Good general education to GCSE level with Mathematics and English or equivalent work based experience
  • NVQ 3
  • Excellent verbal and written communication skills following the data protection act
  • Able to exchange confidential, sensitive information following clear guidelines & SOP
  • Ability to contribute to team working and to develop good working relationships.
  • Ability to work under pressure and exercise judgement when dealing with enquires
  • Ability to escalate admin & clinical problems in a timely and thorough manner.
Meini prawf dymunol
  • Experience of dealing with the public with the healthcare environment

Previous Experience

Meini prawf hanfodol
  • Proven experience as in an RTT or similar role
  • Proficient with Microsoft Office: Word/Excel/Outlook/PowerPoint
  • Excellent problem solving skills
Meini prawf dymunol
  • Knowledge of medical terminology.
  • Working knowledge of iCare / RIO / nhsapps

Abilities/Focus

Meini prawf hanfodol
  • Ability to work without supervision and use own initiative
  • Ability to concentrate despite frequent interruptions and unpredictable working pattern.
  • Committed to ensuring a positive outsourcing experience for patents and their relatives / careers.
  • Ability to work accurately and methodically
  • Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
  • Ability to persuade and influence people to engage with deadlines and policies

Skills/Knowledge

Meini prawf hanfodol
  • Excellent organisation skills, including ability to manage and prioritise own workload

Bathodynnau ardystio / achredu cyflogwyr

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Jason Cross
Teitl y swydd
Nurse Lead for POPS
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg