Job summary
- Main area
- Hepatology
- Grade
- Band 4
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 197-LC6376
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- University Hospital Lewisham
- Town
- London
- Salary
- £28,392 - £31,157 Per annum
- Salary period
- Yearly
- Closing
- 06/08/2026 23:59
Employer heading
HCC Surveillance Tracker
Band 4
Please refer to the Applicant Guide via this link for key information:- Applying to LGT Guide - Key Information for Applicants
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The post holder will assist the Hepatology team in the maintenance and ongoing management of HCC (Hepatocellular carcinoma) Surveillance Patient database.
To work with the Service Manager, the administrative team, and clinicians to support the pathway of Hepatology patients across both University Hospital Lewisham and Queen Elizabeth Hospital.
Responsible for reviewing and validating HCC surveillance data to support timely surveillance and follow up.
Track designated HCC Surveillance Patient throughout their pathway, escalating issues of concerns promptly and arranging next steps where appropriate.
To work as a team providing cross cover for the other members of the Hepatology administrative team across the Trust.
Main duties of the job
The post holder will work closely with the Service Manager, the administrative team, and clinicians to support the HCC Surveillance Patient pathway.
To maintain and manage the database of HCC Surveillance Patients
To work with Service Management and Business Intelligence team to review and further develop an automated HCC Surveillance Patient database as required.
To liaise with the Outpatient Booking Appointments Office to ensure all patients have a booked appointment, investigation and procedure.
Record details of patients referred via other routes other than General
Practitioners and add to the database. Report to the Service Management teams any deviations from process.
To administer entry into the database according to guidelines and monitoring milestones.
Undertake validations and corrections to the HCC Surveillance Patient pathways ensuring the pathway is kept up to date.
Ensure data is entered in a timely manner, checking accuracy and detail at all times.
Negotiate with all clinical and administrative personnel within the Trust to establish good working relationships in order to improve the coordination of the patient journey.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
The post holder will assist the Hepatology team in the maintenance and ongoing management of HCC (Hepatocellular carcinoma) Surveillance Patient database.
To work with the Service Manager, the administrative team, and clinicians to support the pathway of Hepatology patients across both University Hospital Lewisham and Queen Elizabeth Hospital.
Responsible for reviewing and validating HCC surveillance data to support timely surveillance and follow up.
Track designated HCC Surveillance Patient throughout their pathway, escalating issues of concerns promptly and arranging next steps where appropriate.
To work as a team providing cross cover for the other members of the Hepatology administrative team across the Trust.
Main Duties and Responsibilities
• The post holder will work closely with the Service Manager, the administrative team, and clinicians to support the HCC Surveillance Patient pathway.
• To maintain and manage the database of HCC Surveillance Patients
• To work with Service Management and Business Intelligence team to review and further develop an automated HCC Surveillance Patient database as required.
• To liaise with the Outpatient Booking Appointments Office to ensure all patients have a booked appointment, investigation and procedure.
• Record details of patients referred via other routes other than General
Practitioners and add to the database. Report to the Service Management teams any deviations from process.
• To administer entry into the database according to guidelines and monitoring milestones.
• Undertake validations and corrections to the HCC Surveillance Patient pathways ensuring the pathway is kept up to date.
• Ensure data is entered in a timely manner, checking accuracy and detail at all times.
• Negotiate with all clinical and administrative personnel within the Trust to establish good working relationships in order to improve the coordination of the patient journey.
• Participate in weekly tracking meetings with Service Management, highlighting any issues with patient pathways which may cause them to not follow HCC Surveillance guidelines.
• Maintain patient tracking logs by updating appointments, clinic outcomes, results, updates and steps in patient journeys on a daily basis.
• Monitor patients to ensure six monthly HCC surveillance is maintained, proactively identifying overdue investigations and escalating concerns where appropriate.
• Liaise with patients following missed appointments, where appropriate, to support rebooking and ensure continuity of the surveillance pathway.
• To communicate and liaise with clinicians and their teams within Lewisham and Greenwich Trust in order to get information for the list of patients that require HCC Surveillance. This will be achieved through face to face contact, telephone, or email communication. Trust Data Protection Policy must be followed at all times.
• To develop strong working links with relevant members of the Trust, wider stakeholders and a number of external staff from across the network.
• To ensure any patient notes for investigation or audit are ‘tracked’ accordingly.
• To identify any missing information that cannot be found after thorough investigation and highlight this promptly to the Directorate service management teams.
• To highlight individual patient data to appropriate clinical teams within the Trust.
• To provide clerical support to any Hepatology project as required.
• To be involved in patient pathway investigations with the aim of identifying blockages, duplicates and subsequent areas where the patient journey can be streamlined.
• To provide accurate data management on any outpatient waiting lists.
• To liaise with the medical secretariat and clinical teams to identify patient non- availability both medical and non-medical.
• To support the Hepatology team and cross cover the other members of the team during periods of annual leave, absence, or need.
Person specification
Education & Professional Qualifications
Essential criteria
- Educated to GCSE including English and Maths or equivalent
- Educated to level of diploma or equivalent level of experience requiring ongoing on-the-job training
- Prior secretarial/administrator experience
- NVQ III or equivalent
Desirable criteria
- ECDL
- IT Qualifications
Experience
Essential criteria
- Previous work experience in the NHS.
- Experience of managing information.
- Experience of working in a busy team.
- Clerical and administration experience.
- Experience of communicating with patients, relatives and health care professionals.
- Experience of database querying and data entry
Desirable criteria
- Previous experience of database development
- Previous work experience in hepatology service
- Knowledge of HCC Surveillance pathways
- Previous NHS Health Care experience
- Previous experience of participation in audit
- Clinical audit knowledge
Skills & Abilities
Essential criteria
- Excellent spreadsheet skills
- Excellent organisational skills
- Excellent communication skills
- Ability to deal effectively with a wide range of people
- Ability to prioritise own workload
- Able to work under pressure
- Confident in pursuing information from a wide range of personnel
- Ability to handle confidential information appropriately
- The ability to develop systematic filing and administration systems
- Working as a central team cross site
Personal Attributes
Essential criteria
- Excellent interpersonal skills
- Ability to work on own initiative but also as part of a team
- Effective verbal and written skills
- Willingness to work cross site
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tesna Alice Thomson
- Job title
- Assistant Service Manager, Hepatology
- Email address
- [email protected]
- Telephone number
- 020 8333 8555
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