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Job summary

Main area
Integrated Urgent Care
Grade
NHS AfC: Band 8d
Contract
Permanent
Hours
Full time
Employer
London Ambulance Service NHS Trust
Employer type
NHS
Site
LAS HQ
Town
London
Salary
£99,808 - £113,803 per annum pro rata inclusive of HCAS
Salary period
Yearly
Closing
23/09/2025 23:59

Employer heading

London Ambulance Service NHS Trust logo

IUC Deputy Director - Business & Performance

NHS AfC: Band 8d

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Job overview

An exciting opportunity has arisen to join the London Ambulance Service as Deputy Director of Business & Performance within our Integrated Urgent Care Directorate.

This senior leadership role provides oversight across key areas including digital and IT systems, estates planning, governance, business continuity, communications, new business development, corporate performance, and financial strategy. You will be experienced in working at senior level, producing high-quality data and reports that provide assurance to the Executive and Trust Board.

The postholder will shape business planning, lead on performance and insight, and drive innovation that strengthens our position across London’s urgent and emergency care system. Working closely with the IUC Director, senior Trust leaders, and external partners, you will provide confident and inclusive leadership while championing staff wellbeing, development, and inclusion.

If you are a strategic thinker with proven experience of leadership and programme delivery in complex environments, we would be delighted to hear from you.

Main duties of the job

As a member of the Integrated Urgent Care Directorate (IUC) senior leadership team to be  accountable for:

o    Ensuring high quality interface management with clinical and non-clinical departments ensuring patients are guided to the appropriate care by configuring resources, achieving the required contractual targets and (in turn) holding individuals and teams accountable for delivering their KPIs and objectives;
o    Responsible for adherence to agreed clinical standards, protocol and safe practice in the delivery of clinical practice including information governance, prescribing and medico legal requirements and clinical workforce recruitment, management and training compliance;
o    Representing the Director of IUC when required; being the ‘public face’ of the LAS and enhancing the reputation and profile of the Service;
o    Making the most effective decisions, often in real time, on behalf of the LAS that affect patient care, the public, staff and the Service using well-informed judgement in collaboration with a range of stakeholders;
o    Working with internal and external stakeholders in relation to performance and service delivery to proactively deliver appropriate responses to meet the challenges and needs of patients;
o    Responsible for creating and delivering operational action plans associated with performance and being the single point of contact for external parties for allocated areas of service; 

Working for our organisation

Our strategy 2023-2028 outlines how we plan to achieve this, and  is centred upon three missions focused on:

  • Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Detailed job description and main responsibilities

o    Making and being accountable for decisions on behalf of the Trust at strategic level requiring working an On Call out of hours rota, covering days, nights and weekends;
o    Being a role model leader by demonstrating effective and appropriate behaviours in both the day-to-day and high risk, difficult and distressing situations; being flexible by demonstrating the appropriate leadership styles and adapting communication to match the situation and audience; wearing uniform when appropriate and required;
o    Working with clinical management and senior leadership to ensure operational process and procedures are clinically safe and meet legal, contractual and corporate clinical and quality compliance & approval;   

Managing a budget of £65m+ and holding managers and teams accountable for expenditure.

Person specification

Qualifications

Essential criteria
  • Master’s Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting with a clinical multi-disciplinary workforce
  • In-depth professional knowledge in performance management, staff management, financial management and information systems acquired through training and experience over an extended period
  • Full, clean, current driving licence

Experience

Essential criteria
  • Significant current senior management experience at the same or similar level of leadership of clinical service
  • Setting and implementing corporate strategies to achieve an organisation’s objectives and targets
  • Experience of participating and influencing the design and roll-out of national service development, protocol or policy
  • Previous or current working in the NHS or in emergency/ urgent care service settings
  • Experience as a senior manager within a multi-disciplinary clinical workforce with responsibility for delivery of a medical consultation (inc. prescribing) service

Knowledge and Skills

Essential criteria
  • Understanding of clinical service delivery, skill mix, standards, regulations and compliance
  • Managing budgets c£50m plus
  • Significant experience of operating within medicolegal regulations and compliance

Employer certification / accreditation badges

Apprenticeships logoLondon Living Wage EmployerDisability confident employerStep into healthApprenticeships Top 100 Employers 2024

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jacqui Niner
Job title
Director of Integrated Urgent Care
Email address
[email protected]
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