Job summary
Employer heading
Training & Compliance Officer
NHS AfC: Band 6
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job overview
This role will support make ready training development and delivery and will undertake audits and identify
areas for improvement. It is envisaged that the role will undertake 4 days training delivery/development a
week and 1 day undertaking audit and compliance activities. Supporting the Governance and Assurance
Manager and Performance Manager to deliver the strategic goals in their areas.
Main duties of the job
Meet and improving key training performance, quality and delivery targets contributing to the
achievement of the make ready training and development action plan.
Ensuring make ready learning and development training sessions are kept up to date with all make
ready colleagues and meet best practice.
Produce regular bulletins and newsletters to keep staff informed on safeguarding issuesand best
practice.
Manage and improve staff feedback and audits.
Actively develop and manage specialist training programs and respond by providing for any
additional staff learning/training needs as they arrive.
Ensure own and the make ready team knowledge, skills and training are maintained through
continuing education.
To contribute to the planning and development of make ready training facilities and arrangements
within the Trust.
To contribute to the development of training and safeguarding policies, guidelines and standards for
all make ready services within the Trust and ensuring they are updated to reflect best practice as
reviews, audits or Datix, new legislation and guidance.
Assist with investigations into Datix incidents or to offer advice and support to the nominated lead
and ensure all the relevant learning is extracted and identified the individual needs across the
make ready team.
Working for our organisation
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Detailed job description and main responsibilities
Ensuring make ready learning and development training sessions are kept up to date with all make
ready colleagues and meet best practice.
Produce regular bulletins and newsletters to keep staff informed on safeguarding issues and best
practice.
For further details Please refer to the Jon Description
Person specification
Knowledge
Essential criteria
- Planning and prioritising conflicting demands and often unpredictable work patterns √
- Presenting complex, sensitive or contentious information to internal and external group
Experience
Essential criteria
- Demonstrable recent or current management experience at the same or similar level
- Demonstrable evidence of devising and managing change programmes
Qualifications
Essential criteria
- Full driving licence, valid in the UK with no more than 3 penalty points
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Carpenter
- Job title
- Make Ready Governance and Assurance Manager
- Email address
- [email protected]
- Telephone number
- 07905 768849
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