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Job summary

Main area
Programme Management Office
Grade
NHS AfC: Band 8d
Contract
Permanent
Hours
  • Full time
  • Home or remote working
37.5 hours per week (At least 3 days minimum working from the office)
Job ref
308-CORP-3088
Employer
London Ambulance Service NHS Trust
Employer type
NHS
Site
London Ambulance Service Headquarters
Town
London
Salary
£99,808 - £113,803 per annum inclusive of HCAS
Salary period
Yearly
Closing
25/08/2025 23:59
Interview date
01/09/2025

Employer heading

London Ambulance Service NHS Trust logo

Head of PMO (CIP)

NHS AfC: Band 8d

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Job overview

An exciting opportunity has arisen to lead the Cost Improvement Programme PMO, where you will play a key role in supporting colleagues to develop cost improvement programmes to transform and improve services and deliver financial benefits. 

Please note:

  • The successful candidate will be expected to work a minimum of 3 days in the office.
  • Interviews will be held face to face on week commencing 1st September 2025
  • We may close this advert early if we receive a high volume of applications. 

Main duties of the job

As Head of PMO, you will lead the co-ordination and governance of CIP portfolios and support best-practice governance and programme management across schemes.  You will review, challenge and provide independent assurance across development, delivery and financial reporting of CIP schemes.

You will need excellent interpersonal skills to collaborate across directorate and corporate teams, to identify opportunities and develop new programmes.

Working for our organisation

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and  is centred upon three missions focused on:

  • Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Detailed job description and main responsibilities

Applicants are advised to read all the information enclosed in the advert before completing an application. For further details of main responsibilities, please see attached job description. 

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Educated to degree and master’s level in relevant subject or equivalent experience
  • Significant practical and management experience in leading large transformational programmes with a wide range of external organisations and stakeholders, delivering strategic objectives to achieve organisational goals
Desirable criteria
  • Managing Successful Programmes (MSP) Certified
  • APMG Change Management Practitioner
  • Agile Certified

Experience

Essential criteria
  • Substantial knowledge and extensive experience of change management for complex programmes over many years
  • Significant experience at a senior leadership level
  • Demonstrable capability and capacity for leading and managing staff
  • Experience of programmes with significant levels of integration
  • Significant experience managing Business Transformation Programmes
  • Significant experience working across organisations in a business change capacity working across multi-disciplined business functions
  • Experience working with an Executive Team
  • Significant experience in line management and performance management of a team of programme and project staff developing and motivating staff to deliver results
  • Significant experience of directly managing 3rd party suppliers and or interim/contract resources
  • Substantial experience of change management for complex programmes over many years
  • Significant knowledge and experience in managing multidiscipline programmes and projects including (but not limited to) HR, Estates, Finance, IT and Business Operations.
  • Strong and proven financial programme budget ability ensuring programmes ae delivered within budget
  • Strong financial and resource management experience particularly in cost savings / efficiencies

Knowledge and Skills

Essential criteria
  • Excellent communication skills both oral and written
  • Highly developed ability to provide guidance and advice to Programme Manager peers or Project Managers/project teams
  • Ability to motivate staff and teams outside of direct control
  • Substantial experience of diagnosing failing programmes or change projects and making recommendations to fix and leading to a stable condition
  • Ability to contribute to or write defined policy or governance based upon recommendations from failed audits or project failures
  • Strong influencing, negotiating and communication skills and the ability to listen and respond to the needs of a wide range of stakeholders including a Trust Executive Team or Board members.
  • Demonstrable knowledge of Budget and Finance planning

Employer certification / accreditation badges

Apprenticeships logoLondon Living Wage EmployerDisability confident employerStep into healthApprenticeships Top 100 Employers 2024

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Samantha Cullen
Job title
Business Support Manager
Email address
[email protected]
Telephone number
07825 923 975
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