Skip to main content
Please wait, loading

Job summary

Main area
Projects and Programmes
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
308-CORP-3222
Employer
London Ambulance Service NHS Trust
Employer type
NHS
Site
Trust HQ
Town
London
Salary
£38,488 - £46,852 per annum incl HCAS
Salary period
Yearly
Closing
28/04/2026 23:59

Employer heading

London Ambulance Service NHS Trust logo

Project Support Officer

NHS AfC: Band 5

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Job overview

The post-holder is a key member of the Capital Programme Team and will be responsible for providing a wide a range of administrative support to the Capital Programme Team. Duties will include the development of effective reporting information systems, management of office administration, assisting in the maintenance and supporting the continuance of high standards of professional practice throughout the team.

The post-holder will be required to assist with the planning and delivery of programmes and projects and to lead on specific project work packages in accordance with the Capital Programme requirements, as well as provide programme and project support to the team and to meet internal and external requirements.

The post-holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively verbally and in writing with the multi-disciplinary team, internal departments and external agencies to ensure Quality, Efficiency and Performance Improvement which will achieve excellence in patient care. The post-holder will play a central role in the delivery and tracking of the portfolio of Programmes and Projects across the directorate on behalf of the Capital Programme Team.

Main duties of the job

To act as the first point of contact for the Capital Programme Team, dealing with all enquiries in a proactive manner, using judgement and proposing solutions for complex enquiries.

 To manage incoming correspondence and electronic messages and respond on behalf of the Capital Programme Team appropriately; including dealing with restricted information which may be potentially contentious, sensitive, confidential issues relating to the Trust’s Quality, Efficiency and Performance Improvement agenda. 

To produce reports, documents and presentations using an advanced level of IT skills, using packages including Word, Excel, MS project and PowerPoint and with the ability to interrogate databases as relevant to the Capital Programme Team. 

To undertake effective diary management; scheduling and prioritising appointments; arranging regular and ad hoc meetings with internal and external stakeholders and making decisions on the basis of need whilst ensuring workload priorities and commitments are maintained.

 To manage the work schedule efficiently, prioritising complex activities and demonstrating flexibility where required to ensure smooth running of the Capital Programme Team, working unsupervised.

 

 

Working for our organisation

Our strategy 2023-2028 outlines how we plan to achieve this, and  is centred upon three missions focused on:

  • Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Detailed job description and main responsibilities

Please see the attached job description which shows the full list of roles and responsibilities for this role. 

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Educated to degree or equivalent relevant qualifications and knowledge or working at a similar level in a specialist area; specifically, a project and programme management office.
  • Prince 2 Foundation or equivalent project management training
  • Project Management qualification

Experience

Essential criteria
  • Advanced experience of Microsoft Word and Outlook, PowerPoint and Excel and a comprehensive understanding of packages.
  • Experience supporting programme or project governance processes
  • Experience maintaining project documentation and reporting tools
  • Ability to analyse and interpret data to produce performance reports
  • Experience managing risk, issues and action logs within a project environment
  • Experience of preparing reports and presentations.
  • Experience of working with individuals at a senior level.
  • Familiarity with the Office of Government Commerce (OCG) Projects in a Controlled Environment (PRINCE2) and Managing Successful Programmes (MSP) methodologies.
  • Extensive experience of organising successful events / conferences.
  • Demonstrable experience of contributing to the development and implementation of policy and processes

Knowledge and Skills

Essential criteria
  • Ability to work effectively within a multi-faceted and often pressured team environment and on own initiative.
  • Excellent communication skills, both written and oral, and adept keyboard/typing skills.
  • Ability to understand, act upon and convey highly complex, time critical information.
  • Demonstrate experience of working in an administrative role and working with administrative systems supported by appropriate formal training.
  • Proven administration experience including minute taking, and follow up administration.
  • Able to exercise judgement and analytical skills in relation to planning and subsequent delivery.
  • Highly effective organisational skills and a flexible approach to work.
  • Understanding of and demonstrable commitment to equal opportunities as an employee.

Employer certification / accreditation badges

Apprenticeships logoLondon Living Wage EmployerDisability confident employerStep into healthArmed Forces CovenantPeople PromiseApprenticeships Top 100 Employers 2024

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jennifer Hart
Job title
Business Manager
Email address
[email protected]
Apply online nowAlert me to similar vacancies