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Prif leoliad
Administration
Gradd
Band 4
Contract
Parhaol
Oriau
Rhan-amser - 22.5 awr yr wythnos (Saturday & Sunday Variable shifts between 08:00-19:00- shifts allocated on a rota basis according to department needs Monday 13:00 -21:00(including bank holidays))
Cyfeirnod y swydd
273-DC-6915215-A
Cyflogwr
Moorfields Eye Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
City Road
Tref
London
Cyflog
£19,166.40 - £20,962.20 Per Annum, Including HCAS, Pro Rata as Part Time
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Yn flynyddol
Yn cau
Today at 23:59

Teitl cyflogwr

NHS

Weekend Admin Supervisor - A&E

Band 4

 

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust.  Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS.  Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East. 

This is an exciting time to join Moorfields.  The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care.  Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden.   The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Trosolwg o'r swydd

An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).

The working pattern for this  part-time role is:

Saturday & Sunday Variable shifts between 08:00-19:00- shifts allocated on a rota basis according to department needs

 Monday 13:00 -21:00(including bank holidays)

The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service.  Effective communication, attention to detail and excellent customer service principles are essential skills required for this role. 

The successful candidate will have the opportunity to develop leadership skills through the internal learning and development programme. 

 

Prif ddyletswyddau'r swydd

Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations.

Coordinate work of the A&E coordinators on day to day basis.

Supervise, train and support A&E coordinators to deliver excellent customer service to patients.

Overall management responsibility for delegated members of the admin staff.

Working with service managers to ensure key performance indicators are met.

Using patient administration systems to manage patient registration, appointment bookings and referrals.

To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service.

To provide cross-cover within the supervisor team when required.

Liaise with teams across the hospital network to resolve patient queries.

Gweithio i'n sefydliad

Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:

  • A lively working atmosphere
  • Easy and quick transport links
  • Affordable housing in the coolest new developments right on the doorstep
  • Career development opportunities for staff at all levels
  • A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please see the job description for full details of the role and responsibilities for this post.  

To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.

To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

To provide a professional, comprehensive and efficient reception and administration service to the Trust’s General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.

To promote a positive image of the trust’s services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust’s Access Policy at all times.

To work as part of a service team and provide cross- cover as and when required.

To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

Manyleb y person

Education / Qualification

Meini prawf hanfodol
  • Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
  • NVQ Level 4 in administration / customer service or demonstrable equivalent level of knowledge and experience
Meini prawf dymunol
  • Evidence of continuing education and development

Experience

Meini prawf hanfodol
  • Experience of effectively supervising a team
  • Experience of working in a busy and demanding customer facing role
  • Administrative experience
Meini prawf dymunol
  • Experience of working in a healthcare setting
  • Experience of using a patient administration system
  • Knowledge of HR processes (eg sickness and performance management)

Knowledge / Skills

Meini prawf hanfodol
  • Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
  • Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
  • Excellent oral and written communication, negotiation and interpersonal skills
  • Excellent organisational skills, including the ability to prioritise the workload of the team and one's self.
  • Effective customer service delivery
  • Ability to use initiative to deal with unforeseen problems as they occur

Bathodynnau ardystio / achredu cyflogwyr

Capital Nurse, LondonVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peoplePathway to excellenceCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident committedRNIBArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Lorna Thompson
Teitl y swydd
Service Manager
Cyfeiriad ebost
[email protected]

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Cyfeiriad
Any
Rhif ffôn
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