Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 273-DC-1952
- Employer
- Moorfields Eye Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Moorfields at Hoxton Diangostic Hub
- Town
- London
- Salary
- £27,948 - £29,468 per annum (including HCAS)
- Salary period
- Yearly
- Closing
- 05/05/2024 23:59
Employer heading
Outpatient Clinic Coordinator - Hoxton Diagnostic Hub
Band 3
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Job overview
As a Clinic Coordinator you will be responsible for supporting your Manager in ensuring that our service patients needs are met through delivery of high - quality care.
We have full time positions available, at our Diagnostic Hub at our Hoxton site close to City Road.
You will be an integral member of the multidisciplinary outpatients team. You will deliver excellent customer service to our patients, and provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics.
You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage designated clinics in line with agreed clinic profiles, being the first point of contact for patients within the clinic area.
Main duties of the job
We are looking for motivated, enthusiastic staff who possess good interpersonal skills, a polite and courteous manner and will adhere to the trust values of caring, organised, excellent and inclusive.
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trust’s.
To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed job description and main responsibilities
Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues.
You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over-booking and ensuring clinic capacity is fully utilized at all times.
You will be working as part of a wider Glaucoma & Medical Retina administrative team and provide cross-cover as and when required.
You will be responsible to meet key performance indicators (KPIs) set for the outpatient service.
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields, City Road.
To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust’s Access Policy at all times.
To work as part of a large administrative team and provide cross- cover as and when required. To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Person specification
Education & Qualifications
Essential criteria
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable criteria
- Evidence of continuing education and development
Experience
Essential criteria
- Administrative experience
Desirable criteria
- Experience of working in a busy and demanding customer facing role
Knowledge/Skills/Abilities
Essential criteria
- Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
- Excellent oral and written communication and interpersonal skills
- Ability to work under pressure and to deadlines
Desirable criteria
- Ability to prioritise
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Benian Ceven
- Job title
- Assistant Service Manager Hoxton Diagnostic Hub
- Email address
- [email protected]
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